WiiM Ultra Drops Playback within 1-2 Minutes on Roon (ref#R7UL7H)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Last night, or any time I've tried to use it over the last month.

What are the make and model of the affected audio device(s) and the connection type?

· WiiM Ultra

Describe the issue

WiiM Ultra Drops Roon Playback Within 1-2 Minutes. It plays continuously and without drops at any bitrate using Qobuz. All other Roon devices in the house, mobile or fixed, play fine on WiFi. The signal for the WiiM is very strong, and it's a WiFi 7 setup.

Describe your network setup

Linux server connected by Ethernet over Power to a Deco WiFi 7 Mesh network. The Wiim does not roam.

2

Hey @Dan_Clark,

Thanks for writing in!

We’re not seeing your WiiM tied to your account at all - could you please reproduce the issue and share the track name the next time you experience stoppage in playback?

We’ll be monitoring for your reply - thank you! :raising_hands:

3

Hi Benjamin, it is on my home network using the Deja-Vu server. It’s not on the network hosted by the Mac Mini at work.

4

Hi @Dan_Clark ,

Thanks for confirming the server is the Deja-Vu. We were able to locate the server and enabled diagnostics on it, but we are not seeing any dropouts or stoppages after doing a search of the logs. Can you please confirm the exact local time + date + track when the issue next occurs so that we can focus our log analysis efforts better? Thanks!

5

Yes, I’ve been out of town a few days but will try tonight.

6

Perfect, thank you @Dan_Clark! We’ll be on standby for your reply and results.

7

Hi, well oddly enough (and happily) the problem at home hasn’t recurred, after several months of trouble, maybe the most recent update fixed it.

Alas the problem just started at my office today on the Mac unit connecting to the Luxsin. This is only occurring on the USB C input, which makes me wonder about the cable. USB B input seems stable, so I’m not sure this is relevant yet.

You should be able to see it halting multiple times within one track.

8

Hey @Dan_Clark,

Thanks for the update! We took a look at logs, and saw some network hiccups, but no obvious signs at unnatural playback stoppages.

What song you were you having difficulties with specifically?

Let me know if changing the cable has any effect - thank you! :folded_hands:

9

Both systems currently stable, I didn’t change anything but the most recent Roon update seems to have resolved the issue.