Wiim Ultra Streamer unable to play via WiFi after router replacement (ref#ESN4NP)

[winter_brad]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Gwenifer Raymonds Banjo Player of Aleph One, not sure of exact time but Dec 22 around 8am was when I was trying to troubleshoot all of this

What are the make and model of the affected audio device(s) and the connection type?

· Wiim Ultra

Describe the issue

Hi, My Wiim Ultra Streamer was working great with Roon until my WiFi router was replaced a couple of days ago. I've got everything set back up and all logged in to the new WiFi, but I am not able to get Roon to play using WiFi on the Wiim Ultra any longer. It does work via bluetooth though. I check the firewall and it looks like Roon is allowing incoming connections.

Describe your network setup

the Wiim Ultra is connected via WIFI and the new wifi router is a Century Link C400LG

[benjamin]

Hey @winter_brad,

Thanks for writing in and for sharing your report!

Before anything else, if you can, I’d definitely test out using the wiim via ethernet - connected directly to your new router and test playback.

From a fresh diagnostic report, we can see playback occurring normally for most of the track you mention:

 Trace: [Wiim Ultra] [HighQuality, 24/48 ALAC => 24/48] [5% buf] [PLAYING @ 1:57/2:02] Banjo Players of Aleph One - Gwenifer Raymond

But then, we see the problem - the loss of network reachability to the WiiM Ultra:

failed to connect(0) No route to host

This means:

• Roon cannot reach the WiiM Ultra over the network
• Not “slow network” or “packet loss”
• But a hard routing failure at the OS/network stack level

In practical terms, the WiiM Ultra temporarily disappears from the network.

Outside of testing a hardwire connection, if staying on Wi-Fi:

• Lock WiiM Ultra to one band (preferably 5 GHz)
• Disable Wi-Fi power saving if available

Let me know if the above helps, thank you! 🙌

[MikeD (- Music Is In The Ear Of The Beholder)]

After changing out a router, a reboot of everything on the network is recommended as so a IP is not being shared and to make sure everything is on the same subnet.

–MD