Win 11 PC as Roon Remote, local audio device is not showing!

[Yaohong_Shi]

Roon Core Machine

DS 920+

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Dear support team,

I am having a weird problem. When I install Roon remote on my PC, the audio device of the PC itself is not showing on the ‘setup’ ‘audio’ column, being its build-in realtek or external USB DAC.

But my Android or iPhone Roon Remote are perfectly fine.

I was trying to figure out for more than three weeks.

Kindly help! Since the annual fee should cover this basic service right?

[wizardofoz (Mr Fix It aka The Wiz)]

turn off your firewall to troubleshoot

FAQ: Adding Roon as a Firewall Exception

[Yaohong_Shi]

Thx so much for the reply. I am using windows firewall plus Mcaffee anti-virus, let me try and come back to you.

[Yaohong_Shi]

I have tried the method you mentioned, it seems that Mcaffee is the root cause since as soon as I switch off the firewall, audio devices shows. But I cannot find the place to add ‘roon.exe’ and ‘raatserver.exe’ as the exception…

Can you go for an extra mile to help me out wizardofoz?

[wizardofoz (Mr Fix It aka The Wiz)]

google I guess…I dont use windows or Mccaffee

[Robert_F]

Are you using both Windows Defender’s firewall as well as McAffee’s firewall and anti-virus?

[Yaohong_Shi]

Thx Robert,

I am using Mcaffee as the firewall, windows firewall seems have integrated with it.

Since u guys have pointed the right direction, I was able to locate the problem and called the Mcaffee service center. With one ip UDP configuration, now everything is normal:)

Thx again