Windows 11 new install application crashes [Investigating]

Roon Core Machine

Windows 11 Home
Asus PN52
Ryzen 5600H
32GB RAM

Networking Gear & Setup Details

Amplifi HD Mesh Network
WiFi

Connected Audio Devices

Roon Ready Lyngdorf Amp

Number of Tracks in Library

19,000

Description of Issue

Since moving Roon to my new mini PC the roon remote on the windows 11 PC keeps freezing and crashing.

I see two different errors.

Do you have Microsoft .Net 4.0 installed?

–MD

Yes, I think so.
image

Hi @jrd1975,

I’m hoping it’s a simple fix. If you could, please give this repair tool from Microsoft a try.

If not, here are some other things to try.

This will need to be done with Roon closed (if it will even open). There is a file that I have seen corrupted. The path and filename are C:\users(username)\AppData\Local\Roon\Database\Registry\Client\saved_window_pos. Try renaming the saved_window_pos to saved_window_pos.old. You may have to enable “show hidden files” if you haven’t already.

Please update your video card drivers from the manufacturer’s website (not Windows update).

If that doesn’t do the trick let me know. We will also want to know what video card you have, what your resolution is set to, and what your monitor setup is. I will discuss this with our developers.

This is a problem that only a select few have had so the more information the merrier.

Thanks,
Wes

1 Like

Thanks @Wes

I have run the dotnet repair tool and will wait and see if this resolves the issue.

Will be in touch. Thanks :slight_smile:

2 Likes

The dotnet tool repair made no difference. I will proceed with the next suggested fix.

Faulting application name: Roon.exe, version: 1.0.0.0, time stamp: 0x6359e34c
Faulting module name: clr.dll, version: 4.8.9105.0, time stamp: 0x632272c6
Exception code: 0xc00000fd
Fault offset: 0x000000000018a594
Faulting process ID: 0x0x3678
Faulting application start time: 0x0x1D8F1BE72B3BD19
Faulting application path: C:\Users\dibbl\AppData\Local\Roon\Application\Roon.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report ID: d0230afd-0449-45f1-a2f0-7d386f4d1ea9
Faulting package full name:
Faulting package-relative application ID:

Renaming the file also has not resolved.

Faulting application name: Roon.exe, version: 1.0.0.0, time stamp: 0x63696871
Faulting module name: System.Core.ni.dll, version: 4.8.9105.0, time stamp: 0x632274f4
Exception code: 0xc00000fd
Fault offset: 0x000000000035af47
Faulting process ID: 0x0x534
Faulting application start time: 0x0x1D8F40BAF426D47
Faulting application path: C:\Users\dibbl\AppData\Local\Roon\Application\Roon.exe
Faulting module path: C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\27ce5272a5a9fb571e96b50c931f8b7f\System.Core.ni.dll
Report ID: d810d105-c2fb-4eae-bf53-75e93bc5d618
Faulting package full name:
Faulting package-relative application ID:

Will now try updating graphics drivers.

For reference I have:

AMD Ryzen 5 5600H CPU with Radeon Graphics in built
3440 x 1440 resolution
Dell U3415W Monitor
Windows 11 Home Edition