Windows 11 PC cannot detect Roon ROCK InternalStorage (ref#79KN9T)

Support
1

What’s happening?

· My library isn’t working correctly (local/streaming, importing, or storage access)

Describe the issue

my pc windows 11 can't find my roon rock InternalStorage

Describe your network setup

my router is asus bd5 and modem is rtf8207w askey.

2

There may be two issues at play here:

  1. Changes that Microsoft has made to security means that it is no longer possible to access Nucleus or ROCK folders. Then the Group Policy Editor of Windows or Powershell can be used to work around this. See the article referenced below.
  2. Windows File Explorer has a habit of not finding non-Windows devices in your network until it’s told to do so. So typing \\rock\ in the address field (note: NOT the Search field) of File Explorer will kick Windows into displaying it again. In this situation, mapping a Windows drive to a folder in the ROCK/NUC will pin it permanently in File Explorer as a drive on your PC.

TECHCOMMUNITY.MICROSOFT.COM

Accessing a third-party NAS with SMB in Windows 11 24H2 may fail | Microsoft…

Changes to SMB security in Windows 11 24H2 release preview may prevent access to third party NAS appliances or other devices.

3

Hello @fiatpuntohgt144,

Thank you for reaching out to Roon Support.

Are you still experiencing the issue after following the recommendation from @Geoff_Coupe ? If so, we’re happy to continue helping.

In the meantime, here are our step-by-step guidelines on how to manage internal storage. The article is written for Nucleus, but the process is identical for ROCK — the only difference is the network address you use to access the storage:

Please let us know if you’re still running into trouble or if everything is working now.

4

yes,It’s working.I just follow the link and step by step to solve the issues.
thanks.

5

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