Windows PC Remote (and connected devices) not showing up in Audio Setup

[Matt_Cuttler]

Innous Zenith Mk3 (1.7 Build 505)
Netgear Nighthawk RAX80 - Ethernet to Zenith Mk3 Core
Dell XPS 15 7590 and Chord Hugo 2

My Roon remote on this Windows PC works fine to connect my Core, choose, and play music, but it does not show up as an output device in the “Audio” setup page, and no connected devices (e.g., Chord Hugo 2 via USB) show up in the settings either.

Here are screenshots of the “About” and “Audio” pages:

As you can see, it only shows my iMac as a remote. Everything else underneath is an endpoint wireless device (Airplay or Sonos).

[BlackJack]

This is usually caused by a firewall or antivirus program that blocks Roon.

FAQ: Why did all my zones disappear?

You can temporarily disable the firewall to check if the laptop and the connected devices show up in Roon. If so, you can use the instructions below to add exceptions to your firewall configuration.

It appears that a firewall may be blocking proper communication through Roon. Since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.

You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location /Application folder path.

[Matt_Cuttler]

Thank you!