Won't play tracks until file is 'located'

No. Roon does not provide a means to fallback to a previous version.

Something is very wrong with your system.

You’re a couple of Builds behind. The latest Build is 936. Probably won’t make a difference, but @support will want you to be current.

I update when the app tells me to. Today the release is 1.8 (build 936). Since the first post in this thread I think there have been 2 updates.
The latest failures are in build 936.

Hi @John_Kustak1 ,

Thanks for reaching out! Can you please share a screenshot of your Roon Settings → Storage tab and how the directory looks like through finder?

Build 943 is current.

Dear Roon,
Been getting application quits and report to Apple. Do you get these reports?

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               Roon [32660]
Path:                  /Applications/Roon.app/Contents/MacOS/Roon
Identifier:            com.roon.Roon
Version:               1.0
Code Type:             X86-64 (Translated)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2022-05-12 12:12:56.3443 -0700
OS Version:            macOS 12.3.1 (21E258)
Report Version:        12
Anonymous UUID:        [redacted]


Time Awake Since Boot: 570000 seconds

System Integrity Protection: enabled

Crashed Thread:        46  Thread Pool Worker

Exception Type:        EXC_BAD_ACCESS (SIGABRT)
Exception Codes:       KERN_PROTECTION_FAILURE at 0x000000013aae9158
Exception Codes:       0x0000000000000002, 0x000000013aae9158
Exception Note:        EXC_CORPSE_NOTIFY

VM Region Info: 0x13aae9158 is in 0x13aae9000-0x13aaea000;  bytes after start: 344  bytes before end: 3751
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      mapped file                 13a8e6000-13aae8000    [ 2056K] r--/r-x SM=PRV  ...t_id=2eb964c5
      GAP OF 0x1000 BYTES
--->  VM_ALLOCATE                 13aae9000-13aaea000    [    4K] r-x/rwx SM=COW  
      VM_ALLOCATE                 13aaea000-13aaeb000    [    4K] r-x/rwx SM=COW  

Application Specific Information:
abort() called


Thread 0:: tid_103 Dispatch queue: com.apple.main-thread
0   runtime                       	    0x7ff7fff1c2ac 0x7ff7fff06000 + 90796
1   runtime                       	    0x7ff7fff0ffc4 0x7ff7fff06000 + 40900
2   runtime                       	    0x7ff7fff0fff8 0x7ff7fff06000 + 40952
3   Rosetta Runtime Routines	       0x103213424 ???
4   Roon                          	       0x1021a2b80 xamarin_release_trampoline + 176
5   ???                           	     0x3e6aa0e03e7 ???
6   ???                           	       0x11b039ad1 ???
7   BrooEngine.dll.dylib          	       0x116ab1c48 Broo_Engine_OpenGlWindow_DrainEventLoopOrWait_double + 72
8   BrooEngine.dll.dylib          	       0x116a44e1f Broo_Engine_Engine_GuiMainLoop + 47
9   ???                           	       0x10bd2bd0b ???
10  ???                           	       0x10bd2bf31 ???
11  Roon                          	       0x10229f392 mono_jit_runtime_invoke + 2354
12  Roon                          	       0x1023d4677 mono_runtime_invoke_checked + 135
13  Roon                          	       0x1023dcb8e do_exec_main_checked + 94
14  Roon                          	       0x1021f3bde mono_jit_exec + 414
15  Roon                          	       0x1021f6e45 mono_main + 9397
16  Roon                          	       0x1021aabcc xamarin_main + 1116
17  Roon                          	       0x1021aba14 main + 36
18  dyld                          	       0x202c1a51e start + 462

Thread 1:: com.apple.rosetta.exceptionserver
0   runtime                       	    0x7ff7fff0a9a4 0x7ff7fff06000 + 18852
1   runtime                       	    0x7ff7fff18738 0x7ff7fff06000 + 75576
2   runtime                       	    0x7ff7fff19ed0 0x7ff7fff06000 + 81616

Thread 2:
0   runtime                       	    0x7ff7fff28814 0x7ff7fff06000 + 141332

Thread 3:
0   runtime                       	    0x7ff7fff28814 0x7ff7fff06000 + 141332

Thread 4:: SGen worker
0   ???                           	    0x7ff89cffa940 ???
1   libsystem_kernel.dylib        	    0x7ff80c9eb3ea __psynch_cvwait + 10
2   libsystem_pthread.dylib       	    0x7ff80ca25a6f _pthread_cond_wait + 1249
3   Roon                          	       0x10248be4e thread_func + 542
4   libsystem_pthread.dylib       	    0x7ff80ca254e1 _pthread_start + 125
5   libsystem_pthread.dylib       	    0x7ff80ca20f6b thread_start + 15

Thread 5:: Finalizer
0   ???                           	    0x7ff89cffa940 ???
1   libsystem_kernel.dylib        	    0x7ff80c9e89b6 semaphore_wait_trap + 10
2   Roon                          	       0x10235c86a finalizer_thread + 618
3   Roon                          	       0x10242c78d start_wrapper + 813
4   libsystem_pthread.dylib       	    0x7ff80ca254e1 _pthread_start + 125
5   libsystem_pthread.dylib       	    0x7ff80ca20f6b thread_start + 15

Thread 6:: tid_2e03
0   ???                           	    0x7ff89cffa940 ???
1   libsystem_kernel.dylib        	    0x7ff80c9eb3ea __psynch_cvwait + 10
2   libsystem_pthread.dylib       	    0x7ff80ca25aa4 _pthread_cond_wait + 1302
3   Roon                          	       0x10249efe4 mono_os_cond_timedwait + 84
4   Roon                          	       0x1024ab9bd mono_thread_info_sleep + 429
5   Roon                          	       0x10241fd42 monitor_thread + 1058
6   Roon                          	       0x10242c78d start_wrapper + 813
7   libsystem_pthread.dylib       	    0x7ff80ca254e1 _pthread_start + 125
8   libsystem_pthread.dylib       	    0x7ff80ca20f6b thread_start + 15

Thread 7:: Thread Pool Worker
0   ???                           	    0x7ff89cffa940 ???
1   libsystem_kernel.dylib        	    0x7ff80c9eabd2 __psynch_mutexwait + 10
2   libsystem_pthread.dylib       	    0x7ff80ca22e7e _pthread_mutex_firstfit_lock_wait + 76
3   libsystem_pthread.dylib       	    0x7ff80ca20cbb _pthread_mutex_firstfit_lock_slow + 205
4   Roon                          	       0x10241f459 worker_try_create + 121
5   Roon                          	       0x10241e4ab worker_request + 187
6   Roon                          	       0x10241e37f mono_threadpool_worker_request + 79
7   Roon                          	       0x102421f55 ves_icall_System_Threading_ThreadPool_RequestWorkerThread + 421
8   Roon                          	       0x10237f573 ves_icall_System_Threading_ThreadPool_RequestWorkerThread_raw + 67
9   ???                           	       0x114892ed5 ???
10  mscorlib.dll.dylib            	       0x114a3dfdd System_Threading__ThreadPoolWaitCallback_PerformWaitCallback + 29
11  Roon                          	       0x10229f392 mono_jit_runtime_invoke + 2354
12  Roon                          	       0x1023d6052 mono_runtime_try_invoke + 146
13  Roon                          	       0x102422568 worker_callback + 952
14  Roon                          	       0x102420048 worker_thread + 280
15  Roon                          	       0x10242c78d start_wrapper + 813
16  libsystem_pthread.dylib       	    0x7ff80ca254e1 _pthread_start + 125
17  libsystem_pthread.dylib       	    0x7ff80ca20f6b thread_start + 15

Thread 8:: Thread Pool Worker
0   ???                           	    0x7ff89cffa940 ???
1   libsystem_kernel.dylib        	    0x7ff80c9ea0ea __ulock_wait + 10
2   libsystem_platform.dylib      	    0x7ff80ca3927e _os_unfair_lock_lock_slow + 155
3   libsystem_malloc.dylib        	    0x7ff80c8427d1 tiny_malloc_should_clear + 140
4   libsystem_malloc.dylib        	    0x7ff80c8417d2 szone_malloc_should_clear + 66
5   libsystem_malloc.dylib        	    0x7ff80c85cb75 _malloc_zone_calloc + 60
6   Roon                          	       0x1024b6b9b monoeg_malloc0 + 27
7   Roon                          	       0x1024b5328 monoeg_g_list_prepend + 40
8   Roon                          	       0x102286ba3 mono_handle_exception_internal + 4547
9   Roon                          	       0x1022859d9 mono_handle_exception + 25
10  Roon                          	       0x1021fd302 mono_amd64_throw_exception + 162
11  ???                           	       0x10bca7830 ???
12  ???                           	       0x13af2eec3 ???
13  ???                           	       0x13af2ea63 ???
14  Base.dll.dylib                	       0x111d26d01 Base_DotNetChildProcess_DisposeImp + 65
15  Base.dll.dylib                	       0x111d2601c Base_ChildProcessBase_Dispose + 172
16  Base.dll.dylib                	       0x111d270df Base_ChildProcess_Dispose + 47
17  ???                           	       0x13aae81d3 ???
18  mscorlib.dll.dylib            	       0x114a5c78a System_Threading_Tasks_Task_1_TResult_REF_InnerInvoke + 106
19  mscorlib.dll.dylib            	       0x114a686ac System_Threading_Tasks_Task_ExecutionContextCallback_object + 92
20  mscorlib.dll.dylib            	       0x114a35853 System_Threading_ExecutionContext_Run_System_Threading_ExecutionContext_System_Threading_ContextCallback_object_bool + 67
21  mscorlib.dll.dylib            	       0x114a685e9 System_Threading_Tasks_Task_ExecuteEntry_bool + 233
22  mscorlib.dll.dylib            	       0x114a3dfdd System_Threading__ThreadPoolWaitCallback_PerformWaitCallback + 29
23  Roon                          	       0x10229f392 mono_jit_runtime_invoke + 2354
24  Roon                          	       0x1023d6052 mono_runtime_try_invoke + 146
25  Roon                          	       0x102422568 worker_callback + 952
26  Roon                          	       0x102420048 worker_thread + 280
27  Roon                          	       0x10242c78d start_wrapper + 813
28  libsystem_pthread.dylib       	    0x7ff80ca254e1 _pthread_start + 125
29  libsystem_pthread.dylib       	    0x7ff80ca20f6b thread_start + 15

Thread 9:
0   runtime                       	    0x7ff7fff28814 0x7ff7fff06000 + 141332

Thread 10:
0   runtime                       	    0x7ff7fff28814 0x7ff7fff06000 + 141332

Thread 11:: tid_7857
0   ???                           	    0x7ff89cffa940 ???
1   libsystem_kernel.dylib        	    0x7ff80c9eb3ea __psynch_cvwait + 10
2   libsystem_pthread.dylib       	    0x7ff80ca25aa4 _pthread_cond_wait + 1302
3   CoreVideo                     	    0x7ff81471364a CVDisplayLink::waitUntil(unsigned long long) + 370
4   CoreVideo                     	    0x7ff814712848 CVDisplayLink::runIOThread() + 526
5   libsystem_pthread.dylib       	    0x7ff80ca254e1 _pthread_start + 125
6   libsystem_pthread.dylib       	    0x7ff80ca20f6b thread_start + 15

Thread 12:: tid_8b03
0   ???                           	    0x7ff89cffa940 ???
1   libsystem_kernel.dylib        	    0x7ff80c9eb3ea __psynch_cvwait + 10
2   libsystem_pthread.dylib       	    0x7ff80ca25aa4 _pthread_cond_wait + 1302
3   Roon                          	       0x10249efe4 mono_os_cond_timedwait + 84
4   Roon                          	       0x1024ab9bd mono_thread_info_sleep + 429
5   Roon                          	       0x10242483d ves_icall_System_Threading_Thread_Sleep_internal + 93
6   Roon                          	       0x10237ee79 ves_icall_System_Threading_Thread_Sleep_internal_raw + 73
7   ???                           	       0x123559928 ???
8   mscorlib.dll.dylib            	       0x114a35853 System_Threading_ExecutionContext_Run_System_Threading_ExecutionContext_System_Threading_ContextCallback_object_bool + 67
9   Roon                          	       0x10229f392 mono_jit_runtime_invoke + 2354
10  Roon                          	       0x1023d4677 mono_runtime_invoke_checked + 135
11  Roon                          	       0x1023daf70 mono_runtime_delegate_try_invoke + 160
12  Roon                          	       0x10242c7cd start_wrapper + 877
13  libsystem_pthread.dylib       	    0x7ff80ca254e1 _pthread_start + 125
14  libsystem_pthread.dylib       	    0x7ff80ca20f6b thread_start + 15

Thread 13:: Thread Pool Worker

...


  "sharedCache" : {
  "base" : 140703337299968,
  "size" : 15226814464,
  "uuid" : "a1c5d735-ceb0-350d-9729-bb0e9be86d75"
},
  "vmSummary" : "ReadOnly portion of Libraries: Total=1.5G resident=0K(0%) swapped_out_or_unallocated=1.5G(100%)\nWritable regions: Total=643.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=643.2M(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nAccelerate framework               128K        1 \nActivity Tracing                   256K        1 \nCG backing stores                 3392K        4 \nCG image                            24K        3 \nColorSync                          224K       25 \nCoreAnimation                       72K        6 \nCoreGraphics                         4K        1 \nCoreUI image data                  800K        5 \nDispatch continuations            64.0M        1 \nFoundation                          16K        1 \nKernel Alloc Once                    8K        1 \nMALLOC                           123.2M       45 \nMALLOC guard page                  192K        9 \nMALLOC_MEDIUM (reserved)         112.0M        1         reserved VM address space (unallocated)\nOpenGL GLSL                        256K        3 \nRosetta Arena                     6144K        3 \nRosetta Generic                   16.6M     4245 \nRosetta IndirectBranch            2048K        1 \nRosetta JIT                      128.0M        1 \nRosetta Return Stack              1060K      106 \nRosetta Thread Context            1060K      106 \nSTACK GUARD                         24K        6 \nStack                             88.9M       96 \nStack Guard                       57.5M       90 \nVM_ALLOCATE                       87.1M      396 \nVM_ALLOCATE (reserved)            1324K       50         reserved VM address space (unallocated)\n__CTF                               759        1 \n__DATA                            41.1M      814 \n__DATA_CONST                      47.3M      556 \n__DATA_DIRTY                      2668K      347 \n__FONT_DATA                          4K        1 \n__GLSLBUILTINS                    5176K        1 \n__LINKEDIT                       752.1M       32 \n__OBJC_RO                         82.6M        1 \n__OBJC_RW                         3200K        2 \n__TEXT                           735.8M      818 \n__UNICODE                          592K        1 \ndyld private memory               1024K        1 \nmapped file                        4.8G     1260 \nshared memory                      804K       14 \nunshared pmap                     10.8M        8 \n===========                     =======  ======= \nTOTAL                              7.1G     9064 \nTOTAL, minus reserved VM space     7.0G     9064 \n",
  "legacyInfo" : {
  "threadTriggered" : {
    "name" : "Thread Pool Worker"
  }
},
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "61af99aeda72d16a4beb7756",
      "factorPackIds" : {

      },
      "deploymentId" : 240000156
    },
    {
      "rolloutId" : "5fb4245a1bbfe8005e33a1e1",
      "factorPackIds" : {

      },
      "deploymentId" : 240000015
    }
  ],
  "experiments" : [

  ]
}
}

Model: iMac21,1, BootROM 7459.101.3, proc 8:4:4 processors, 16 GB, SMC 
Graphics: Apple M1, Apple M1, Built-In
Display: iMac, Retina 4.5K (4480 x 2520), Main, MirrorOff, Online
Memory Module: LPDDR4
AirPort: Wi-Fi, wl0: Feb  8 2022 02:27:01 version 18.60.21.0.7.8.126 FWID 01-46d7dd16
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
USB Device: USB31Bus
USB Device: d2 Professional
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB2.0 Hub
USB Device: Mass Storage Device
USB Device: Portable Super Multi Drive
USB Device: MT1807
USB Device: OPPO UDP-205 USB AUDIO 2.0 DAC
USB Device: USB3.0 Hub
Thunderbolt Bus: iMac, Apple Inc.
Thunderbolt Bus: iMac, Apple Inc.

Roon panicked and wouldn’t open. (build 936).
I rebooted machine.
Roon asked to be updated.
Roon updated to build xxx, took a while to perform database update.

Roon - setttngs - storage:

Version:

Thank you.

John

BTW - the first album I tried playing after the update and after I replied to your post… It didn’t play, skipped through all tracks. It was showing the artwork.
Second time playing - it worked. Still a frustrating experience.

John k

Hello @John_Kustak1 ,

This looks like a crash we are investigating in another thread here:

I wonder, do you also have Monterey 12.3 or above? Do you have multiple network interfaces active by any chance?

I’ve also activated logging for your account, can you please use the Roon app for at least a few minutes and let us know so that we can check to see if logs have further clues, thanks!

Hello,
I’m happy to help out troubleshooting the issue. I am current on all Apple versions and have Monterey 12.3.1 currently.
My iMac is hardwired to the internet, but I can Wifi if necessary.

I had to force quit Roon this morning and re-booted. Roon promptly crashed on its first start up.
Crash report saved.
Reopened
Took 1-2 minutes to load.
First track chosen, played successfully.

I will listen to music most of the day. Let me know what I can do to help.

John

1 Like

Hi @John_Kustak1,

I appreciate your patience as the tech support team takes a deeper look into this problem.

It will illuminate the problem if we know the details of your storage configuration. When you have a moment, would you please upload the following screenshots to the thread?

  • In Roon, navigate to Settings → Storage and take a screenshot of the storage settings.

  • Click “Add Folder” and take a screenshot of your File Browser.

Thank you!

Roon just finished playing an album, so I go to navigate to another album and the aforementioned issue of it ‘skipping’ tracks occurs. Also it is not displaying most of the artwork.

Here are the requested screen shots.

JAK Big is a Lacie 10TB drive that holds all the files for playback. Apple iTunes library is scanned as is my FLAC library. The bootleg library is also separate but all on the same drive. It is connected to the thunderbolt 4 port with nothing else. I direct connect it, no hub on this connection.

1 Like

For the curious…

For a couple of days everything worked. Today it reverted back to crash, crash, not playing songs until asked many times. I rarely shut down my computer and did not do any updates today that I know of.

Hi @John_Kustak1,

I appreciate your patience and I’m sorry to hear that the issue is back with a vengeance today. We’ll take a look at the diagnostics around the time of this most recent crash - it will likely provide us with additional clues to finally pin this down.

We haven’t forgotten about you and hope to bring this to a quick conclusion once we’ve isolated the problem. Stay tuned.

I’m frustrated and happy to help. Hope the logs help. Feel free to let me know if there is something you want me to try.

Hi @John_Kustak1,

Looking through the logs around the time of the most recent crashes, Roon isn’t communicating properly with our metadata servers. I recommend setting aside the Roon server, which will help us identify if the issue is with the network:

  • Make a Backup of your current RoonServer Database
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Core” and connect to the new database

Let me know if this helps at all.

Backup Made
Roon - renamed Roon_old_20220523
Reinstalled software - 1.8 Build 952
Setup new core and devices
Library is scanning. May take most of the day.
Music is playing and app is working as expected so far.

John

Hi @John_Kustak1,

I just wanted to follow up and see whether or not you’ve experienced stable playback since we last checked in. Hopefully everything continues to run smoothly since you last update.

1 Like

Hello and thank you for following up. Things are improved, but I did have one glitch on Monday.
Basically I keep Roon running 24/7. For a few days everything was as expected. But on Monday I was listening to an album, songs would stop. It was a 96/24 file, but when I played the 44/16 version it too stopped mid-song.
I restarted my Roon core and files played normally. (I did not restart the iMac)
I continue to monitor.

Here are my raw notes:

PG family and the fishing net - 2 gaps.
2:02; FLAC 96/24 file. 3 error, kills entire song.
Time of error changes each time I play the file.
First 5 tracks played fine.
Intruder - gap , second gap.

Room core error- file loading slowly.
Moved to next track. Room stopped again
Froze for 15 seconds. They I could start the track again.
Stopped again

Will try CD quality.
Files stopped as well on Alac 44/16

Restarted roon core

Playing 96/48 family and fishing net.
No problems.