Even since the last update, I will play an album and roon ‘skips’ every track like the file isn’t there. I try playing the track directly, it won’t start. I can see the metadata. I tried ‘showing file location’ and the path is valid. I even have Roon send me to the file location. Sometimes that works but sometimes it does not. If I try playing the album or tracks enough times they eventually play. On the last album I had to try it 4 times. On the 5th, about halfway through the album a track started playing. Then I started from the beginning and it played fine.
Can we revert back a version on our install? I never had this issue prior to the last update, maybe using 1.7 would be better?
I have had a similar experiences but with previous versions of Roon. I believe that it was a syncing issue with the endpoint as a full restart of all the network points, my NAS, and my core resolved this.
I have tried repeatedly to restart the application each day and the issue still exists.
For today, the album ‘Harvest’ would not play. I could get Roon to open the file location and Roon still wouldn’t play the music. I shut down and restarted. Opening Roon is taking longer these days, up to 2-3 minutes which is not helpful. I then get the familiar ‘Roon lost control of the device’. PLay again, or at least try to play again. Several clicks later and the ablum does play. Also note, when the artwork isn’t showing, it is likely not to play. When I restarted toady, the art work came back. And in the first minute, the track ‘skips’ (digital pause) - the file is not corrupt. But I’ve been getting more ‘skips/pauses’ lately. The external drive is coming through USB3.0/Thuderbolt4 - No reason for these issues.
I update when the app tells me to. Today the release is 1.8 (build 936). Since the first post in this thread I think there have been 2 updates.
The latest failures are in build 936.
Roon panicked and wouldn’t open. (build 936).
I rebooted machine.
Roon asked to be updated.
Roon updated to build xxx, took a while to perform database update.
BTW - the first album I tried playing after the update and after I replied to your post… It didn’t play, skipped through all tracks. It was showing the artwork.
Second time playing - it worked. Still a frustrating experience.
This looks like a crash we are investigating in another thread here:
I wonder, do you also have Monterey 12.3 or above? Do you have multiple network interfaces active by any chance?
I’ve also activated logging for your account, can you please use the Roon app for at least a few minutes and let us know so that we can check to see if logs have further clues, thanks!
Hello,
I’m happy to help out troubleshooting the issue. I am current on all Apple versions and have Monterey 12.3.1 currently.
My iMac is hardwired to the internet, but I can Wifi if necessary.
I had to force quit Roon this morning and re-booted. Roon promptly crashed on its first start up.
Crash report saved.
Reopened
Took 1-2 minutes to load.
First track chosen, played successfully.
I will listen to music most of the day. Let me know what I can do to help.
I appreciate your patience as the tech support team takes a deeper look into this problem.
It will illuminate the problem if we know the details of your storage configuration. When you have a moment, would you please upload the following screenshots to the thread?
In Roon, navigate to Settings → Storage and take a screenshot of the storage settings.
Click “Add Folder” and take a screenshot of your File Browser.
Roon just finished playing an album, so I go to navigate to another album and the aforementioned issue of it ‘skipping’ tracks occurs. Also it is not displaying most of the artwork.
JAK Big is a Lacie 10TB drive that holds all the files for playback. Apple iTunes library is scanned as is my FLAC library. The bootleg library is also separate but all on the same drive. It is connected to the thunderbolt 4 port with nothing else. I direct connect it, no hub on this connection.
For a couple of days everything worked. Today it reverted back to crash, crash, not playing songs until asked many times. I rarely shut down my computer and did not do any updates today that I know of.
I appreciate your patience and I’m sorry to hear that the issue is back with a vengeance today. We’ll take a look at the diagnostics around the time of this most recent crash - it will likely provide us with additional clues to finally pin this down.
We haven’t forgotten about you and hope to bring this to a quick conclusion once we’ve isolated the problem. Stay tuned.