Won't play tracks until file is 'located'

Support
23

Hi @John_Kustak1,

Looking through the logs around the time of the most recent crashes, Roon isn’t communicating properly with our metadata servers. I recommend setting aside the Roon server, which will help us identify if the issue is with the network:

  • Make a Backup of your current RoonServer Database
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Core” and connect to the new database

Let me know if this helps at all.

24

Backup Made
Roon - renamed Roon_old_20220523
Reinstalled software - 1.8 Build 952
Setup new core and devices
Library is scanning. May take most of the day.
Music is playing and app is working as expected so far.

John

25

Hi @John_Kustak1,

I just wanted to follow up and see whether or not you’ve experienced stable playback since we last checked in. Hopefully everything continues to run smoothly since you last update.

1 Like
26

Hello and thank you for following up. Things are improved, but I did have one glitch on Monday.
Basically I keep Roon running 24/7. For a few days everything was as expected. But on Monday I was listening to an album, songs would stop. It was a 96/24 file, but when I played the 44/16 version it too stopped mid-song.
I restarted my Roon core and files played normally. (I did not restart the iMac)
I continue to monitor.

Here are my raw notes:

PG family and the fishing net - 2 gaps.
2:02; FLAC 96/24 file. 3 error, kills entire song.
Time of error changes each time I play the file.
First 5 tracks played fine.
Intruder - gap , second gap.

Room core error- file loading slowly.
Moved to next track. Room stopped again
Froze for 15 seconds. They I could start the track again.
Stopped again

Will try CD quality.
Files stopped as well on Alac 44/16

Restarted roon core

Playing 96/48 family and fishing net.
No problems.

27

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