Yesterday’s update is preventing my Rock from streaming Qobuz

Support
1

Roon Core Machine

Lifetime Roon subscription
Intel i7 Nuc, Rock

Networking Gear & Setup Details

Ethernet

Connected Audio Devices

4 Sonos One Speakers for casual listening, External DAC via USB to my main amplifier

Number of Tracks in Library

Description of Issue

Everything was working smoothly until yesterday evening when I (sadly) downloaded the latest update.
Now I cannot stream Qobuz anymore, except radio
I get a left-to-right back and forth blue cursor on the song timeline
Qobuz on Sonos is playing OK via Sonos app

@support

2

Have you updated EVERYTHING to stable build 831?
Has to be all Roon Remote devices as well as the Roon Core.
That might be your problem if not.

1 Like
3

Hey @Valerio_Porta,

I’d echo @AceRimmer’s suggestion, it sounds like your remote may not be fully updated. Go to Settings > About and make sure it says Build 831, then let us know if the issue persists.

1 Like
4

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Already reset Roon Server and reinstalled/updated OS (it says 1.0 build 207)

My empty database looks OK, but I get a status failure exit code 2 if I try to reset Roon database & settings

5

My iPad had a non updated remote, now it’s updated as well.
Reboot my Rock, still loading Qobuz (I can search Qobuz for music) but when I try to play, I only get the blue cursor going left-right-left-right on the song timeline

6

I mean: I use two remotes, iPhone and iPad
iPhone was already updated since yesterday, iPad I updated upon your suggestion
Still no luck with qobuz, I can only stream radio
Internet is 130/30 upload/download with 7ms ping

7

Is this happening for all of your zones, or only the Sonos zones? What happens if you try to play Qobuz through the system output on your iPhone or iPad?

8

It happens on both Sonos and on my DAC, that is no Qobuz except radios
Same if I try to play on iPhone and iPad - no joy

9

Thanks for trying that out @Valerio_Porta. I enabled diagnostics on your account and see a lot of network failures – can you tell us more about your networking gear? What routers/switches/etc are you using and how is everything connected?

11

I have enabled diagnostic on my ears and I see a lot of troubles with Roon since I have updated it :slight_smile:

Everything is cable here except Sonos which runs on Wi-Fi
Radio uses a lower bandwidth than music perhaps ?
Already tried to reduce Qobuz quality just for testing
purposes
My DSL speed and ping to provider are OK
Is there an IP address that I can trace route / ping to

My Speedtest looks as usual

12

Ping -t towards my rock IP is not giving any error and works like a charm

13

Can you tell us what networking gear you’re using in as much detail as possible? eg. “Asus 68u router connected to a ubiquiti switch”

And I’d highly recommend rebooting all of your networking gear – oftentimes that’s enough to do the trick!

1 Like
14

Hey @Valerio_Porta,

I wanted to take a moment, about a month later, and check in with you. Our hope is that Kevin’s advice in the last post has helped :nerd_face: .

Please, let us know :pray: