· ZEN MINI MKIII (Roon Core mode) when clicking connect RONN logo keeps spinning and not connecting. When it connects (sometimes) it shows a new Roon set-up and not my account I have for years.
Have tried all solutions *login all out, taking power off, reset DECO, deleted and installed apps, cleared cache on all devices. Reset router, etc. etc. but it does not connect to my zen mini MKIII
Hi @Olaf, welcome to the community, and sorry this is hanging up after the power outage.
What you’re describing sounds like the Roon Server on the ZEN Mini may be starting with a fresh database state, or it may not be reaching the existing one after the outage. Before we guess further, there are two things we’d like to check:
Can you open the ZEN Mini’s web administration page and confirm whether Roon Server is running normally there, or if it shows any errors?
When it does connect and shows a new setup, do you see your old library and backups anywhere, or is it treating the device as completely new?
Have you tried restoring a saved Roon backup yet?
Since you already covered the router, app reinstalls, cache clears, and power cycling, the next useful step is to look at the ZEN Mini itself and confirm whether the stored Roon data is still present. If you can also let us know how the ZEN Mini is connected to the Deco network, wired Ethernet or WiFi, that would help us narrow down whether this is storage, network, or startup related.
Send back what you find and we’ll take it from there.
Glad to hear you got it working again, thanks for coming back to close the loop.
I’m sorry the last stretch has been this frustrating, especially as a long-time user and lifetime subscriber. That’s not the experience we want you to have, and I won’t try to talk you out of how you feel about it.
If you’re open to it, the most useful thing you could do is point me to the specific issues that have been piling up, either here or in the other thread you mentioned. Even if you move Roon out of the primary spot, I’d like to get those in front of the team so they’re logged properly and looked at. Recurring instability after events like a power outage is exactly the kind of thing we want to run down.
Either way, thanks for the years of support, and the door stays open if you’d like us to dig into any of it.
We checked your ZEN Mini directly, and your account and library are intact on the Core side, your Tidal and Qobuz logins, your saved preferences, all of it is exactly where it should be. Nothing was reset or lost there, which matches what you’re seeing: your music keeps playing correctly the whole time.
On the “Add music services” and “Setup audio devices” screens, there are two things that could be causing this, and they’re not mutually exclusive:
The first is that clearing the app cache on your devices while troubleshooting the original connection issue would have reset each Roon Remote app’s own local record of whether it’s already been through that onboarding flow, which would bring those screens back the next time it connects.
The second is that your Core itself looks like it went through a fresh reinstall around the time this started. If that changed the Core’s internal identity, each Remote app connecting to it could be treating it as a new server the first time around, which would explain it showing up the same way on both your laptop and mobile.
Either way, it should settle down once each app has been through the screens again (Continue, then No thanks, Finish, same as you’ve been doing). Could you please confirm it stops appearing after that on both devices? If it happens again after a successful login, please let us know right away, ideally the same day, so we can pull fresh diagnostics while it’s still fresh and pin down which of the two is actually going on.
We know the last stretch with this account has been rough, and we appreciate you sticking with us on it.
as in my initial post, i have tried everything, even deleting apps (after clearing cache) on phones, ipad, laptop etc. and re-installing them, it keeps happening.
