Thanks @thompo,
Here’s what we know on the 218’s:
The team has worked diligently to pursue intermittent reports of playback failure on the 218 since these reports first emerged over the last several years. This investigation has generated an enormous pool of data. Our senior development team has investigated on multiple occasions and found no mechanism within Roon to cause the failures as described.
Senior development revisited this investigation this month and has again reached the same conclusion.
There are simply no further actionable steps Roon can take from a tech support perspective on this particular report. Our Partners team has passed the investigation to Meridian and any fix is in their jurisdiction; there’s nothing we can fix in Roon.
If there is a change in symptoms or you are experiencing the issue more broadly with other Zones, we’ll happily continue to troubleshoot. 