Network error. Keep getting message i.e. Internet conneciton

[Francois_Guignard (François Guignard)]

Hello,

Tried to login lots of time on my PC (Windows 10) and I keep getting this message: Network error: Please check your internet connection’’. I have tried to close Roon, reboot, uninstall and install, but I keep getting this message. It’s very frustrating! When I change Core to manage my music library and log on to my MacBook, it works perfectly.

Can you help? Thanks!

[wizardofoz (Mr Fix It aka The Wiz)]

@Francois_Guignard You might like to provide more details so that @support can and others here can guide you with a better understanding of the full setup you’re working with, devices, network etc

I'm having a problem with Roon -- where do I report it?

Reporting An Issue To Roon Support Still having a problem? Something seems wrong? Roon’s community site is where you can find the answers you need. The Roon team keeps a close eye on the Support section, and with help from members of the community all kinds of questions get answered quickly. If you need to report an issue, just flag @support when you post, making sure to: Describe Your Setup Tell us about your setup when reporting an issue. If you’re already running Roon (or trying to run Roo…

Please also indicate if this was a working setup or a new setup that you trying to get working.

[Henry_McLeod (Henry)]

This is a firewall issue. You need to enter Roon into the firewall exceptions. Best way to test it is to turn your firewall off.

[Francois_Guignard (François Guignard)]

Thanks, but I did turn my firewall off and it still doesn’t work on my PC. I have been having this issue for a month now.

[john (John Iburg)]

Hello @Francois_Guignard,

To clarify, you are seeing this error on your PC when you try and log in with your Roon credentials to start the program as the core, not when you are trying to log into Tidal inside Roon? What type of router are you using? Are the Macbook and PC connected to the same router?

-John

[Francois_Guignard (François Guignard)]

Hello @john, exactly, not when I am trying to log into Roon inside Tidal. However, I just tried again by uninstalling Roon, and install it again, plus deactivating my firewall, and it now works perfectly!

Thanks!

-François