Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	1084	February 12, 2024
About the Support category Support	1	9909	June 21, 2015
Request for Payment of Additional Roon Subscription (ref#OGDS0T) Support	0	7	April 27, 2024
Roon ARC cannot connect (Deutsche Glasfaser, Ubiquiti Dream Machine Pro) ARC: Port Forwarding Help	2	49	April 27, 2024
Issue with Albums Disappearing in Roon Despite Being Accessible Elsewhere (ref#P0XCIW) Support	33	266	April 27, 2024
Roon Server Not Displaying on Windows 11 Desktops (ref#RPRFHY) Support	1	24	April 27, 2024
Sound on both HiFi system & Mac mini when screen sharing active (ref#R4N5IQ) Support	14	95	April 27, 2024
Unable to Play Internet Radio on Mini Man (ref#LXW8N3) Support	1	34	April 27, 2024
Playback interrupted on live radio with "track failed to load" message on every station despite strong internet, server reboot not resolving issue (build 1401) (ref#UIEKKR) Support	1	43	April 27, 2024
Slow Tidal music import and indexing in Roon music player (ref#71N8VA) Support	2	41	April 27, 2024
Issue with Large Library Crashing After Recent Roon Updates (ref#XNI4EU) Support	25	274	April 27, 2024
Roon Build 1400+ : Issues with Airplay Connection to Certain Endpoints [Ticket In, Fix Forthcoming] Support	80	767	April 27, 2024
Has something gone wrong with Backup? Support	16	235	April 27, 2024
Unable to Connect Android Phone to Roon Server (ref#H6L31H) Support	7	90	April 27, 2024
Issues with AirPort Express connectivity and playback in Roon (ref#1FU9TD) Support	3	58	April 27, 2024
Storage device not found Support	3	81	April 27, 2024
Roon Server cannot connect to Nucleus+ Nucleus Support	9	109	April 27, 2024
Issue with Roon Server not being found on Synology NAS after installation on DSM 7.x (x64) (ref#8W2SSM) Support	1	37	April 26, 2024
Build 1392 through 1401: Album Covers Missing, Orphaned Tracks from Compilation Albums [Roon Investigating] Support	67	919	April 26, 2024
Playback issues on Sonos devices after recent update to S2 version 16 and Roon server version 1359 [Roon Investigating] Support	24	436	April 26, 2024
Issue with Volume Settings on Denon Home 350 When Using Roon (ref#B1GSDP) Support	2	43	April 26, 2024
Playback Issue with Tidal Content on Roon ARC via Cellular Network (ref#YQJYL6) Support	20	165	April 26, 2024
High CPU Cycles Causing Connectivity Issues (ref#8N70NQ) Support	22	269	April 26, 2024
Playback issue with track progress not advancing properly on Roon software on iPad with Nuc 5 and Unity Atom (ref#EAXDV6) Support	1	41	April 26, 2024
Music Skipping Issue in Roon When Playing Local Files (ref#HQGXJP) Support	23	217	April 26, 2024
Fan Spinning and Case Warm on New ROCK NUC12WSHi7 - Need Advice (ref#GWEML1) Support	28	351	April 26, 2024
Issues with Roon Update causing frequent interruptions in music playback (ref#61MOET) Support	9	129	April 26, 2024
Focus values have vanished Support	7	128	April 26, 2024
Issue with AirPlay causing all speakers to play at 100% volume (ref#HIJR8V) Support	0	34	April 26, 2024
Player skips or plays songs too briefly before stopping completely (ref#4F0IJM) Support	0	26	April 26, 2024