2.65 Update QNAP

[Bob_Long]

hi, I was happily listening to music via Roon yesterday, and got a notification that I needed to update the software. On doing so, I lost all contact with my Roon server, and despite various attempts of rebooting my NAS and reinstalling the software, nothing worked.

I had been using the Roon server app on my QNAP TS-464, so decided to install it as a docker using container station. This worked, I connected back into Roon and chose the latest backup. Everything returned but the historical data is all wrong. Monthly plays outnumber the plays of all time, so was just wondering what I am doing wrong and if this data can be restored. I tried previous backups but it was exactly the same. I’ve attached a couple of screengrabs so if anybody could offer any advice how to get this back, I’d appreciate it.

Thanks, Bob

[haitao_yang]

“hi, I was happily listening to music via Roon yesterday, and got a notification that I needed to update the software. On doing so, I lost all contact with my Roon server, and despite various attempts of rebooting my NAS and reinstalling the software, nothing worked.”

MeToo！

[Bob_Long]

hi, what did you do? did you get it working again? and did you lose your historical data?

[BlackJack]

The Roon Server package no longer works, please switch to the official Docker image to run Roon Server on your NAS. See also:

Installing RoonServer on QNAP with Docker

[Bob_Long]

@Bob_Long

I had been using the Roon server app on my QNAP TS-464, so decided to install it as a docker using container station.

hi, thanks for your response - I did do this using the official docker image, but the problem exists.

[BlackJack]

As can be seen, my response was to Haitao not you. I know that you already got Roon Server up and running again.
I don’t have anything to share about your issue besides maybe that I simply ignore Roon’s stats displays as they never were reliable and reports usually never led to improvements or even if it did, did not fix the already compromised and unreliable data from the past.

[Bob_Long]

ah my apologies, I just saw the message and replied. I’ve actually not had any issues with the stats over the 3 years of using Roon, despite different NAS builds, servers and backups. it just seemed weird that it should happen now once I switched to the docker. I was wondering if there was some lingering data that needed to be deleted from the app, but I’m no means an expert.

[BlackJack]

Create a support request then and see if the team has a fix for you.

How to get help with Roon

Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… [IMG_9100] From there you simply need to answer a few questions and will then be able to enter a description of your issue. If required, a community post will be created on your behalf and a member of our team will be with you shortly in order to provide assistance. In the mean time a member of our user community may be…

[mjw (See you in the major leagues, Jack.)]

Hi @Bob_Long, @haitao_yang,

This thread indicates you require assistance from Roon technical support.

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.

Your responses will create a ticket on Roon’s support tracking system and auto-generate a Community thread in the appropriate section.

Because this Community thread will be in a public forum, please do not include any personal information, such as your email address, postal address or telephone number in your submission.

Thank you.