Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
All has been fine for months & months. Was out of town a few days and got back. Roon said it needed to update, and I hit Update All.
After update, my screen is completely black with blue & white lettering. Not the normal view at all. When I move the mouse to hit hot spots on the screen, more letters and words overlay on top of the other letters. I can not navigate at all.
I use a Lenovo ThinkPad Edge laptop to run Roon and have had no problems since 11/2017. The Lenovo is all original factory with no mods. I can’t find a GPU designation anywhere, but the Display Adapter is an AMD Radcon HD 8450G.
If you can not easily fix, can you get me back to the previous Roon version that worked fine, and then shut off future updates? At some point I’ll buy a new more powerful laptop, but I can’t do it right now.
First, can you try updating the drivers for the AMD Radeon HD 8450 GPU and let us know if that helps? If there is no change, can you then use the directions found here and send us over a set of logs using a shared Dropbox link?
The team investigated this and has passed a ticket over to our development team. I don’t have any specific timelines I can provide at this time but I’ll be sure to update you as soon as we have more information!
Can I please get an update on my monitor display problem. Roon has worked great for me for over 2 years, and now it’s broken due to something within your last update. There have been no changes to my laptop at all. And the only thing to come out of your team so far is: “Check your video driver.”