Album missing - visible in Tidal but not Roon; problem continues

[Johannes_Larsson]

Hi,

I have twice reported this problem and this continues to bother me. Lately I tried to search for two Swedish artists (Louise Hoffsten and Albin) visible in Tidal but unsearchable in Roon. So - I have to add them in Tidal and that forces them to show up in Roon. But this can’t be the way it should work? I have chosen Roon before other to be able to seemingness use my library with Tidal but this really is annoying.

Any clues?

Kind regards,

Johannes

[dylan (Dylan Caudill)]

Hi @Johannes_Larsson,

Were you looking for specific albums from these artists? It may help if you search for both the artist and the album.

Thanks!

[Johannes_Larsson]

Hi

Thanks for your support - I always try to search for both the artist and album but without result.

I can also notice that Roon have problems to play the chosen playlist (a whole album) pretty often. It stops after the first song but when I look at Roon it shows like the song is playing and counting but nothing happens audio wise.

Thanks

Johannes

[dylan (Dylan Caudill)]

Hi @Johannes_Larsson,

@Johannes_Larsson

I always try to search for both the artist and album but without result.

Can you share an example of what you were searching here (album and artist) so we can take a look?

@Johannes_Larsson

I can also notice that Roon have problems to play the chosen playlist (a whole album) pretty often. It stops after the first song but when I look at Roon it shows like the song is playing and counting but nothing happens audio wise.

May I ask that you please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Does this occur for all endpoints?

Does this occur for all albums or just specific ones?

Thanks!