Hi @pumpe19 – thanks for the question, I had been planning to make a post about this today.
We recently fixed a bug that was causing our library of Tidal content to sometimes pick the wrong version during the process by which Tidal’s library is added to Roon’s database, matched to Roon’s metadata, and made available to appropriate regions. Because the wrong version was being selected, these albums were showing up as unavailable, but we’ve now corrected this issue.
Going forward, you generally shouldn’t see albums in Roon that are unavailable. The only way this should happen is if they were available in the very recent past, but have just recently been removed by Tidal. In that case, the album may temporarily show up as unavailable in Roon, and should also be unavailable Tidal’s website – if you’re seeing otherwise, we’d like to hear about it, except for one case…
If you’ve already added an album to your Roon library, the album may unfortunately be the wrong version, and will continue to show up in your library as unavailable. In that case, you’ll need to select the album (or all the tracks), delete the Tidal songs from your library, and re-add the correct version via Roon or the Tidal website.
@mike I thought this was great, I’ve had a lot of this. Started investigating, had to remember which albums had problems. But I found a few Tidal albums that show up in Roon (look under Eleni Karaindrou) and are marked as unavailable, but in Tidal (the browser, haven’t checked the app) they don’t appear at all when I search for the artist name. So something is still screwy.
@mike More investigation.
For Eleni Karaindrou the albums do not even appear in Tidal, either app or browser. In Roon, under the artist, three albums appear in the Tidal section, under Singles and EPs, which are the marked Unavailable. So no real conflict, the albums can’t be played, but why does Roon show them.
Barre Phillips is different. In the Tidal app, three albums appear and are playable. All Albums, no singles. In Roon, those three albums appear, one is unavailable. Ten others appear, eight are unavailable, even one by John Surman where Phillips presumably appears.
This issue also seems to occur with the new Neil Young and Promise of the Real tracks on Tidal from the upcoming Earth album. I can stream the track Vampire Blues on Tidal via a web browser, but it doesn’t appear in roon when I search for it. I also tried creating a playlist in Tidal with two tracks :1. Love and Only Love 2. Vampire Blues, both from the Earth album, and only the first track appears in the same playlist in roon.
Hi, re-opening this thread, am a brand new user. Installed Roon today… and am experiencing Unavailable tracks (in Roon) that are definitely available in Tidal.
Hey @JayNYC – as far as I know 25 is not available for streaming. Your second screenshot is her artist page, and when I scroll a little farther down the same page, I see this:
Sometimes TIDAL gives us the rights to display an album but not stream it – I can take a deeper look but that’s my guess here since it doesn’t show up on TIDAL’s website (assuming you’re in the US based on your user name).
@mikeok I see, I was able to play just the track (single) Hello in Roon and Tidal, but the album 25 was not available. Fair enough. Perhaps as a new user I am still confused… was just using the very slick Roon iOS app for some mainstream listening, and ran into Library vs. Tidal availability issues of Prince’s album Purple Rain.
I am using Roon 100% for Tidal only. Why do I run into screens that tell me an album is Unavailable in Roon yet there is a version available via Tidal? Is there a way to stop this from happening. I’m sure I am missing something here.
Hey @JayNYC – we took a look at this and it looks like there was an unavailable version of Purple Rain in our TIDAL Collections. I’m guessing that’s how this ended up in your library.
@Eric and I are looking into the issue and he’ll follow up once it’s fixed. For now, you can find (or remove) the TIDAL Collections content by following the instructions here:
Are recently released Tidal tracks instantly available in Roon? I notice that Lady Gaga’s Million Reasons is available directly from Tidal but unavailable via Roon. At least in my system
Try selecting the Track then Track Info/File Tags and see what the date is for tidaltrackcopyright. It can vary between countries. I don’t know why it would ever be available in Tidal but not Roon in the same country. Let’s see what @joel thinks.
Hallo,
I run Roon with Tidal in Austria. Listening mainly to Jazz I am disappointed about the New Albums in genre Jazz. There are nearly no new albums.
So I look for music with the search-function, but nearly 1/3 of the artists or albums can not be found in Roon . In the beginning I thought that this is a problem of Tidal, But if i look directly in Tidal the music is there.
So if I look for new music now, I do it with my Sony NWZ, mark them as Favorit and find them on my musiccomputer later on.
Any solution found for this problem?
Similar issue…Search Paul Pena in Tidal and find 2 albums. The one I’m looking for is not in Roon. Can find it only if I search the album title. I’m in the US. Window 10. ipad Roon client. PS Audio DAC…
