Android app crashes when android phone is locked [Ticket In]

If I have the Roon app running and active and I lock my phone (press power), and then unlock my phone, I see Roon for a flash and the it crashes and disappears. If I launch roon, switch to another app, and the lock/unlock my phone Roon doesn’t crash. Anyone else seeing this?

This is a 100% repro, happy to send any other info that could help.

My phone:
OnePlus 6T
Android Version 9 (OxygenOS version 9.0.11)

Hello @Arjun_Luthra,

Thanks for contacting us regarding this issue. I would like to see if we can trigger a change in behavior with your remote device by having you make the following adjustment:

  • Go into “settings” and select “Battery”.
  • In the right hand corner of the screen please select “battery optimization” from the “3 dot menu”.
  • You should see a header at the top of the window saying “not optimized” with a little drop down next to it. Click the dropdown and choose “All apps”.
  • Once the “All apps” window is open navigate to and select “Roon”.
  • Once Roon has been selected please choose “Don’t optimize”.
  • With this adjustment in place please verify what the experience is like with the Roon remote app.


Thanks Noris!

That was unfortunately one of the first things I did, so that setting has been Don’t Optimize for a while, I should have mentioned that. For completeness, I just set it back to Optimize and Roon still crashes, and changed it back to Don’t Optimize and Roon still crashes.

Hello @Arjun_Luthra,

Thanks for letting me know. Have you also tried re-installing the Android App? I would give that a go if you have not, please let me know if that helps.


Didn’t try that, but just did, same issue.

Hello @Arjun_Luthra,

Thanks for letting me know that the same issue is happening. I have checked our internal ticketing system and I was able to find a ticket for this issue, our technical team has been able to reproduce this behavior and we’ve opened up a bug report with our developers.

While I can’t say for certain when this bug will be fixed, getting things reproduced in-house is a critical first step, and I will keep this thread up to date as the team passes along feedback and work begins to get this resolved. Please note that we are working on a complete overhaul of our android infrastructure as Mike mentions here (LG V30 Andoid app - Clicks and gaps). Thanks again for the report!

– Noris

Thanks for letting me know @noris!

I hope the bug does get fixed, it’s quite frustrating! Excited about the new app but worry it’s too far out, we use the roon app every day :slight_smile:

There is one other setting to check:

Thanks @Jan_Koudijs! Unfortunately that did not work either.

So… Here we are in July and this issue obviously hasn’t been addressed. I just purchased a Samsung Tab A SM-T510 with Android 9.0 and the behavior is identical with crashes every time the device sleeps. I have already done the battery optimization as suggested with no change in results.

When my we expect a fix for this?

Hi @Robert_Broder,

Thank you for your additional report here. As I mentioned previously, we understand what is causing this behavior and the dev team is currently working on infrastructure changes to our Android app which should help mitigate this issue.

I can’t comment on when the updates will be released (since they need to be finalized and tested by QA beforehand) but we are hoping to address this behavior in a future Roon update.

While I can’t comment on when the update will be published, the best place to check for any new information would be in our Release Notes Section of this site, so I would keep a close eye on that category.

Thank you in advance for your patience here!

FYI, I no longer see this. I’m assuming a fix was made? If so, thank you!

1 Like

Hi @Arjun_Luthra,

Yes, a fix was applied for this issue in Roon version 1.7, glad to hear it helped in your case as well!

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