Android app freezes Nexus 7 but ok on iPhone

[Daniel_JAN]

Hi, it’s the same for me with Nexus 7, freeze and freeze
But it works with my iPhone.

I hope you find quickly a solution please!!!

[dylan (Dylan Caudill)]

Hi @Daniel_JAN,

Our team is currently investigating reports of this issue and we are hoping you can provide the following information:

• Any change if you reboot the Nexus or reinstall the application?
• Does it freeze right when you launch the app, or after some use?
• What version of Android does this device run?

Thanks!

[Daniel_JAN]

It’s the same after reboot and I reinstall the app too.
I get the freeze screen after launched directly.
Android 6.0.1 version
Hope you solve the issue
Dan

[dylan (Dylan Caudill)]

Thanks for the details, @Daniel_JAN — The team is looking into this and I’ll be sure to update you as soon as we have more information.

[Daniel_JAN]

@dylan
Hello, how long do I have to wait for the problem to be resolved?
Because I have only one control tablet for Roon (Nexus7) and since I dont use it anymore…and I paid quite a lot for it, I think.
But this will be the last time I’ve paid, for sure!!!

[dylan (Dylan Caudill)]

Hi @Daniel_JAN,

We’ve posted an update about this issue (see link below) and our team is hard at work on resolving. We will be sure to update you further as soon as possible.

Resolved --- Freezing and UI issues (Updated 03/10/2020)

Our team has been hard at work gathering data and doing internal testing on this issue and we wanted to provide everyone with an update: In our recent releases we’ve been working toward improving Roon’s graphical capabilities, and unfortunately these changes appear to be causing issues on some older Android devices with certain Adreno 300-series GPUs. Our QA team (and our alpha testers) test with a wide variety of devices, but unfortunately the device that we use to test this GPU family happens…

[dylan (Dylan Caudill)]

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Roon 1.7 (Build 528) is Live!

Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with…

Thanks,
The Team At Roon Labs