Android remote freezes completely

Hi @Axel_Lesch,

I noticed in the other thread that you said that this issue is back, so I have re-opened your thread. I think we’ll need to take a look at Android system-level logs if we wish to pursue further troubleshooting here, if you can please access these, I will provide instructions below on how to do so.

Connect your PC to Android phone and install ADB (instructions are here (all platforms)). Then:

  1. Type adb shell in terminal
  2. Type logcat v (ref: Logcat command-line tool  |  Android Developers)
  3. Reproduce the problem and let terminal print logs for 3-5 more seconds
  4. Select output from the moment you started the reproduction of the bug till the very end
  5. Upload the log here and let us know once you have done so:

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

Thanks!