EE Smart Router - UK full fibre
ROCK - directly Ethernet wired to EE router as above
Main music player - allo usbridge signature player - through TP Link 16port network switch and then Netgear port switch.- wired Ethernet
Controller - Android phone - wifi - via Wifi on EE router as above.
Connected Audio Devices
Main player - Allo usbridge signature player
I also have other players, but I don’t think they or the Allo are part of the problem. Details available if required.
Number of Tracks in Library
19,880
Description of Issue
When trying to use my Android phone I got a display showing that the phone was on the beta testing program. I tried to update the phone and the app froze, leaving me unable to use the phone as a controller. I was able to use other controllers to operate Roon, these included an iPhone, iPad, Windows 11 PC and MacOS machine.
Progress!
I reported the problem last Friday 23 June using the Android phone, with a mistyped headline “Room test” which should have read “Roon testing”. This was late Friday and no response arrived from RoonLabs.
It gets better… I subsequently used the Community to search for information and came across a thread that has helped me. Please see the thread for details, I’d like to avoid repetition! I have been running the Android app Roon Remote since then and it’s fine. It appears that I am definitely running on the Production versions and that all devices are compatible.
I added to the existing thread. I was hoping for a response from Roonlabs, but nothing has materialised within the thread. I am now hoping for your support and here submitting a request asking if you can confirm my thoughts that my problem is related to the Android app and is fixed.
If everything is on production and is working then I would say it is working. However, if you mean getting the wrong app version via the Play store, then that is a Google issue. How long it takes to enter/leave a beta program (Roon is not the only software that has this), is also a Google issue. I’m not sure how much any company can influence Google’s processes.
What you can do is to not use the Google Play store. I have always only updated my phone and tablets manually by installing the apk when I am ready. There has always been an apk download page (see below).
Perhaps you missed this post. (which does have the link to the apk download you can save for future use).
Please see the comments above from my colleage @noris on Tech Support. If you haven’t already, try fully deleting the Roon Remote app on the mobile device and reinstalling via the apk download linked above.
Google maintains the association between the Beta (early access) track and your account, so if there’s a lag on their end and you recently left the earlyaccess program Roon’s hands are tied. However, we’ll keep posting in the thread linked above as we gain more clarity.
Please let us know if this information is helpful.
Hi Connor, I’ve opened a new thread today, hope that will be helpful. Please see I am in the United Kingdom and the sun is setting, so should you need my responses there may be a delay! Regards, Mike.