Android Roon Remote can't connect to core after latest update

[Otanes (Victor)]

Core Machine (Operating system/System info/Roon build number)

Windows 10/Desktop/ Roon 521

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet Netgear for Desktop, Wifi on the same network for Android

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
My LG V30+ (Android v7.1.2) cannot function as a remote after the most recent update. It can function as an endpoint and i can play music through it so i doubt it’s a networking issue. The phone keeps failing the connection to the core.

I tried using a different android phone and had the same result.

[dylan (Dylan Caudill)]

Hi @Otanes,

Any change after rebooting the Core and remote?

If that doesn’t change anything can you try to reinstall the app on the LG and let us know if that helps?

[Otanes (Victor)]

Hi Dylan,
I already tried rebooting/disconnecting the core, remote and reinstalling the app on the phone, i probably should have mentioned that. Before the latest update, the remote was working. After the update to 521, it stopped working. Even after i updated the android app, it still can’t connect to the core.

[dylan (Dylan Caudill)]

Thanks for confirming, @Otanes.

You mentioned that this is happening with multiple Android devices — Do you have any iOS, Mac, or Windows devices you can try using as a test? It would be helpful in understanding where the issue is stemming from to know if this is happening for all remotes or if it’s just Android specific.

[Otanes (Victor)]

Alright, I just borrowed my mother’s Ipad pro, it seems to work fine as a remote.It might just be an android issue. I know that you guys are facing a lot of support requests and are trying your best to resolve this issue. Thanks

[dylan (Dylan Caudill)]

Thanks for the info, @Otanes. Our team is actively working on this issue and we will be sure to update you as soon as we have more information. Your patience is much appreciated!

[StereJo]

Mine too…
Phone: Motorola G3
Android Ver 6.01
Core: Roon Rock Version 1.7 (build 521) stable

Roon App freezes after the last update. Restarted Rock, restarted phone, de-installed Roon App, installed Roon App, nothing has changed. It freezes immediately, I can’t do anything… It doesn’t really matter since I only use this smartphone to control the ghettblaster in the shower. But it would be nice if it works again sometime.

[rvb (robert van bekkum)]

Same problem.

Android 8.1.0 on Lenovo TAB.

The freeze is at displaying the new releases cover art.

[DAVID_MOORE]

App freeze after connect to core The freeze is at displaying the new releases cover art… Moto E4 Plus, Android 7.1.1, patch level June 1 2019, build NPRS26.58-45-26

Reinstalled core and remote app on phone. No help.

[Patrick_Kluiters]

Same here. Samsung tablet.
Android 7.1.1

[dylan (Dylan Caudill)]

Hi everyone,

We’ve posted our latest update on this issue here:

Resolved --- Freezing and UI issues (Updated 03/10/2020)

Our team has been hard at work gathering data and doing internal testing on this issue and we wanted to provide everyone with an update: In our recent releases we’ve been working toward improving Roon’s graphical capabilities, and unfortunately these changes appear to be causing issues on some older Android devices with certain Adreno 300-series GPUs. Our QA team (and our alpha testers) test with a wide variety of devices, but unfortunately the device that we use to test this GPU family happens…

[Arturo_Saucedo]

Hi…having the same issue with S9 with Android 9… and Galaxy Tab A.
Appreciate your efforts. The remote functionality on my devices is of great importance. Without this functionality, there is no way for me at my home system to control anything about my system, rendering roon useless.
Do you know if there is already a solution for these issues?

[dylan (Dylan Caudill)]

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Roon 1.7 (Build 528) is Live!

Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with…

Thanks,
The Team At Roon Labs

[rvb (robert van bekkum)]

OK. It functions again.

[StereJo]

With my old little device better than ever

[Otanes (Victor)]

Hi Dylan, my issue is still not resolved even after installing the updates. I even tried reinstalling on my android, it can serve as an endpoint but not as a remote

[dylan (Dylan Caudill)]

Hi @Otanes,

If you toggle Accept connections from remotes off and back on is there any change?

Can you confirm what kind of Netgear router is in use? Is any other networking gear being used?

[Otanes (Victor)]

Nope, no change after toggling. The same failed connection. I use a netgear nighthawk x6 r8000 router that is linked to the core PC with ethernet.