Arc App Stays on Logo Screen

[Eleazer_Espinosa (EL)]

Roon Core Machine

Intel NUC7i5 8 GB RAM

Networking Gear & Setup Details

FiOS Router
Synology rt2600AC (access point)

Connected Audio Devices

Ext HDD to Intel NUC for storage
Bluesound Node USB out —>Denafrips Ares II
Google Chromecast —>Denafrips Ares II

Number of Tracks in Library

34,860 tracks

Description of Issue

Constantly trying to use Arc outside of home. Always get the poor connection message. Uninstalled and reinstalled for the upteenth time thinking, “this time it’ll work”. Nope. This time, Arc App will not open at all. It stays at the logo screen, even after installing several times. I’m attaching a screenshot.

I have tried it outside of my home as well as when on the same network. Arc has played
exactly 1 song since I first installed it MANY months ago. I’m really about to give up. I’m sure that this comparison is apples to oranges, but Plex Amp works (almost) flawlessly outside of my home. Not sure what the hell is going on with Arc.

[Rugby (aka Daniel or Big Dan)]

If you go to the Settings/ARC page on a PC, does it show ARC as ready?

[Eleazer_Espinosa (EL)]

Yes.

[noris]

Hi @Eleazer_Espinosa ,

Thanks for reaching out. I activated diagnostics for your account and noticed that you are using a Pixel phone. Do you by any chance have GrapheneOS installed on the phone? If so, please see a similar thread here:

Roon Arc app crashes on google pixel 6 with GrapheneOS [Roon Investigating]

A GapheneOs guy on Twitter helped me around: @MetrOpl3x wrote: "Have you tried going to RoonArc ‘App Info’, toggling on Exploit Protection Compatibility Mode & trying again? If it works the OS security improvements likely revealed a memory corruption issue. Let me know how you get on." Now the app works and I am quite happy about that.