ARC crashing daily, disconnect/recover temporarily fixes (ref#X99RPX)

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22

Another one yesterday, and another today, @Benjamin

Just about to do the disconnect reconnect dance once again - this has probably been happening for more than six weeks now. Frustrating, because going through this process restores function, only for it to break again the following day, in exactly the same way.

Any further notes from the logs there - today’s was around 9am here.

23

Hi @Greg_Ince,

The latest release contains related work in ARC that might have improved this symptom for you, but we can’t yet promise it will prevent it from occurring. After updating to ARC 1.77 and Roon 2.65, please let us know if you encounter any crashes:

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Thanks, @connor, I’ve run the updates, tonight, so will keep you posted. Here’s hoping!

Greg

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Hi @connor there have been a couple of crashes since upgrading. I deleted the app, rebooted my iPhone and reconnected last time thinking that would be more of a blank slate, but I’ve just experience another one at ~5:00pm today. Any insights your end?

26

Hi @connor another one this morning ~9.00am

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@connor @benjamin Another one this morning, around 7:55 am. What are

You seeing at your end in these events?

I reconnected the Arc app on my wife’s iphone to the roon library yesterday - will be interesting to see if she has the same experience I’m having.

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@connor @benjamin another one at 9:15am today. What do you see from your end when this happens?

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@connor @benjamin and again 6:12am. Very frustrating now as this has been going on for around 2 months now. What are you seeing at you end?

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@benjamin hi both - another crash event at 7:07 am.

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Hi @connor , @benjamin after several days of no issues, I hit the problem again yesterday evening, just before I posted in this thread. A disconnect / reconnect routine sorted things out, but as it hadn’t happened for a few days, I thought it would be an interesting one to look into.

34

Hey @Greg_Ince,

Thanks for the update. Unfortunately, things remain the same as I have mentioned previously:

We’re continuing to make improvements and optimizations, though this will take some time. With your library now nearly double this size, we still can’t fully confirm stable performance, unfortunately.

That said, I’m glad the recent Arc updates have helped restore some stability; it’s clear our team still has more work to do.

Thanks, Greg! :folded_hands:

35

Thanks, @benjamin - I think I prefer to wait for incremental updates and enhancements, given I have a viable workaround that seems to be needed less since recent Roon updates. I’ll keep the fresh database idea in the back pocket.

38

Hi @Greg_Ince,

The team is working through the aforementioned incremental updates to help keep ARC stable with larger libraries.

We’ve added some conditional verbose logging to your account that should capture the ARC crashes/errors you reported in this thread if they are still occurring.

If you’d like to assist us by activating logging, all you’d need to do is restart RoonServer itself twice, and then reach out here if you encounter a crash in ARC at any point.

Please let us know if you’d be amenable to this or if you have any questions. Thank you!

39

Hi @connor

Yes - happy to do that.

I think I’ve now done two restarts of roonserver this end.

Let me know if things look good from your end.

FYI I had to restart from the Mac OS app’s package contents in each case, as the room app doesn’t appear start roonserver automatically. It’s been like this a little while now.

Thanks,

Greg

40

Thanks @Greg_Ince. We’re gathering a few logsets on our end to try to capture the app’s performance over time.

As for the launch-on-startup issue with macOS, the team has a ticket in the pipeline.

We’ll share updates here as they become available.

41

Hi @Greg_Ince,

Do you notice the phone getting hot? We’re still investigating, but logs from a download session in ARC on 10/1 show iOS throttling the app’s resource usage due to critical thermal conditions on the phone.