ARC crashing daily, disconnect/recover temporarily fixes (ref#X99RPX)

[Greg_Ince]

Another one yesterday, and another today, @Benjamin

Just about to do the disconnect reconnect dance once again - this has probably been happening for more than six weeks now. Frustrating, because going through this process restores function, only for it to break again the following day, in exactly the same way.

Any further notes from the logs there - today’s was around 9am here.

[connor]

Hi @Greg_Ince,

The latest release contains related work in ARC that might have improved this symptom for you, but we can’t yet promise it will prevent it from occurring. After updating to ARC 1.77 and Roon 2.65, please let us know if you encounter any crashes:

Roon 2.65 and ARC 1.77 are Live!

Hey Everyone, This is a major release for us, and an important step forward for Roon. We’ve migrated the platform underneath the app to a newer foundation, which improves performance today and gives us a much stronger base for the work ahead. In practical terms, that means better efficiency, reduced memory usage, and a platform that gives us more room to keep improving Roon in the releases to come. You should feel that work in everyday use. RoonServer now uses memory more efficiently and retur…

[Greg_Ince]

Thanks, @connor, I’ve run the updates, tonight, so will keep you posted. Here’s hoping!

Greg

[Greg_Ince]

Hi @connor there have been a couple of crashes since upgrading. I deleted the app, rebooted my iPhone and reconnected last time thinking that would be more of a blank slate, but I’ve just experience another one at ~5:00pm today. Any insights your end?

[Greg_Ince]

Hi @connor another one this morning ~9.00am

[Greg_Ince]

@connor @benjamin Another one this morning, around 7:55 am. What are

You seeing at your end in these events?

I reconnected the Arc app on my wife’s iphone to the roon library yesterday - will be interesting to see if she has the same experience I’m having.

[Greg_Ince]

@connor @benjamin another one at 9:15am today. What do you see from your end when this happens?

[Greg_Ince]

@connor @benjamin and again 6:12am. Very frustrating now as this has been going on for around 2 months now. What are you seeing at you end?

[Greg_Ince]

@benjamin hi both - another crash event at 7:07 am.

[Greg_Ince]

Hi @connor , @benjamin after several days of no issues, I hit the problem again yesterday evening, just before I posted in this thread. A disconnect / reconnect routine sorted things out, but as it hadn’t happened for a few days, I thought it would be an interesting one to look into.

[benjamin]

Hey @Greg_Ince,

Thanks for the update. Unfortunately, things remain the same as I have mentioned previously:

@benjamin

Our team is only able to test and fully confirm proper functionality within library sizes of up to 100k tracks. Anything over that should work, but it’s not something we’re able to officially confirm.

We’re continuing to make improvements and optimizations, though this will take some time. With your library now nearly double this size, we still can’t fully confirm stable performance, unfortunately.

That said, I’m glad the recent Arc updates have helped restore some stability; it’s clear our team still has more work to do.

Thanks, Greg!

[Greg_Ince]

Thanks, @benjamin - I think I prefer to wait for incremental updates and enhancements, given I have a viable workaround that seems to be needed less since recent Roon updates. I’ll keep the fresh database idea in the back pocket.