Hi @Ed_Puric,
Thank you for the report and I’m sorry to hear you’re experiencing an issue.
A few questions:
- Do you have “Download on Wi-Fi Only” enabled in ARC settings?
- How large is your library? 100GB might be putting memory pressure on the phone, and ARC hits a performance wall with track libraries around 400k and above in its current implementation, on most devices.
It’s possible that ARC is pausing downloads because the phone briefly loses Wi-Fi and reconnects; depending on conditions within your network, this might be happening without any disruption to the UI, but enough for ARC to trigger the safety mechanism that protects users’ data plans.
We’re standing by to investigate this issue more thoroughly. There’s certainly no reason ARC should be stopping downloads overnight, provided there isn’t insufficient memory on the phone or memory pressure within the app itself.
@Allan_Rentcome, please accept my apologies for the delay in responding to your initial inquiry.
To clarify, you’re experiencing playback interruptions with both downloaded local and streaming (TIDAL/Qobuz) content in ARC? The latter might be expected in conditions of poor connectivity where the phone hasn’t had sufficient time to cache an upcoming track. For instance, if you attempt to load a playlist of non-downloaded content and get several tracks deep when you have an intermittent 3G connection, for instance, even ARC’s fallbacks to prevent playback interruption will eventually fail.
Downloaded content, however, should not fail to play back unless the downloaded file itself contains corruption. This is possible, although rare, if you downloaded the track in poor connectivity conditions, and it’s something we’ve improved upon with the most recent release today.
Can you please confirm the following so the team can investigate and help resolve the issue?
- If you are still having issues playing back both downloaded content in ARC
- If so, does redownloading the content help resolve the issue?
We’ll be watching for your response.