If you manually specify a port, as you have, you should turn off UPnP.
Check out: whatismyip.com
Make sure that’s what shows up in the WAN part of your Ali keys router.
Next check ismyportopen.com and put in 55000
Make sure that’s a green check or says: yes it’s open.
I noticed your Linksys is 192.168.1.1
And your room core is set to static 192.168.1.25
Dig around in your Linksys for DHCP settings. There’s a chance the Linksys will assign another computer, phone, laptop, IoT whatever the same IP as your room core which would create all sorts of weird occasional problems. Change the “DHCP Pool” to something like 192.168.1.150 - 192.168.1.230
Devices will get an ip ending in that range, 150-230, and the static up of the core, 192.168.1.25 won’t be an issue.
thank you @Otherford . I’m looking into the recommendations, I’ll update once I complete them. further, my ISP confirmed that no ports are blocked from their side, and I’m using Linksys Mesh architecture. The Nucleus Plus is connected to the Child node via LAN.
@Tushar_das , I have the same error with my “Ubiquiti UniFi Dream Machine | UDM-US” router. Disabling UPnP and manually entering a new rule fails miserably. If I plug my NUC directly into my modem, instead of my router, ARC works perfectly. My guess is it’s a NAT or Firewall issue with my router, but after trying everything Roon suggested, and everything else I can think of, it’s highly unlikely this will work with my modem/router. Bridge mode on the modem failed and port forwarding on the router leaves an ambiguous (and very poorly parsed) JSON response which doesn’t translate into anything useful. Very disappointing.
It’s difficult to think Roon Subscribers will go through this…
Hi @Neil_Small I ordered an RJ45 to USB converter (Surface do not have a LAN port) to connect to my switch and have a look if there is any PORT configuration that needs to be done… Further, I’m on a Linksys Mesh and N+ is connected to a child node, maybe this child node also need the PORT Forwarding manual entry (in the mesh configuration, even though i try to connect to the IP of my Child node, I get redirected to the parent node IP), my N+ is located in such a way that to move it and connect to the parent Node is going to be too much work…
Opening the port isn’t enough, you need to also forward it to your Roon core. Different routers have different interfaces which is why specific instructions are tricky. If your core changes it’s IP address, the port forward rule will probably also need updating, but usually you can assign a fixed dhcp lease and prevent this happening.
It’s a pity that this is all so geeky, there must be a better way?
@mike , update: Finally got hold of my ISP; working with them to find out why I lose my connection when I put my modem in bridge mode. Hopefully this gets resolved and I stand a chance of testing ARC. After a dozen attempts trying different settings and rebooting Core (NUC), there is no solution on my router that will work. Fingers crossed…
Hey @Neil_Small – is there a thread where the team is tracking these issues for you?
@connor has been out the last few days but I want to make that him and @benjamin have a thread with all the details so they’re able to look over the errors and what you’ve tried so far, and get this resolved for you.
You’re in good hands (you too @Tushar_das) and you should hear from the team soon. Appreciate your patience folks!
Reading down this, it looks to me like a few people have an ISP device which then plugs in over Ethernet to their own router which they have configured port forwarding on.
I have a similar (but slightly more complex) setup. There is more than one network address range on the inside of the ISP device (inside meaning the ISP’s router inside Ethernet port and onwards into your premises).
My money is on you needing to configure port forwarding on the ISP router as well as your internal router - same port etc, but point it inbound at your internal routers outside IP address.
On your linksys, what are the ip addresses on the physical ports configured as (with subnet masks if you can get those too)? Don’t know your graphical interface on the linksys, so am guessing the interface will have the info in two sections; inside will be labelled something like “LAN Address” and the external will be labelled likely as the “WAN Address”.