The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.
Please first try the following steps:
- Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
- Try to manually open the port in your router’s port forwarding configuration
- Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
- Check for any VPNs or Firewalls that might be interfering
- Check if your modem is in
Bridge
mode
If you continue to experience difficulties, please tag the support team and include the following information:
- What is the make and model of your modem and router?
- Do you have any additional network hardware, like additional routers or managed switches?
- Who is your internet service provider and what is your geographic region?
- Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?
The following thread provides a solution for this error, and your modem