I have been with Roon for a couple of months now, having switched from Volumio. I was hoping support from Roon would be timely and professional, but I was wrong.
I lost the ability to use Roon several days ago as the program gets stuck during loading. I opened a support thread, emailed for help using the contact email, and even sent emails to individual roon support members. No one from Roon has contacted me as of yet.
Is my experience different from yours?
For a paid service (not cheap, btw) should there not be adequate support? Why not institute a ticket system?