Attached is Error Log for system that will not boot Roon

Roon Core Machine

Alienware R15
Intel(R) Core™ i9-10980HK CPU @ 2.40GHz 3.10 GHz
32GB RAM
GeForce RTX 3080

Networking Gear & Setup Details

NetGear WiFi
No VPN
1GB Connection

Connected Audio Devices

Roon Nuc

Number of Tracks in Library

5,000

Description of Issue

Roon fails to run on this and several other PCs. I have
a) uninstalled and reinstalled
b) cleaned the registry
c) added to specified apps on NVidia Control Panel
d) removed it from firewall

Here are events from log:

function Toggle(node) { if (!window.fullyLoaded) return; // Expand the branch? if (node.nextSibling.style.display == ‘none’) { // Change the sign from “+” to “-”. var tBodyNode = node.childNodes[0]; var trNode = tBodyNode.childNodes[0]; var tdNode = trNode.childNodes[0]; var bNode = tdNode.childNodes[0]; var textNode = bNode.childNodes[0]; if (textNode.nodeType == 3 /* Node.TEXT_NODE /) { var s = textNode.data; if (s.length > 0 && s.charAt(0) == ‘+’) { textNode.data = ‘-’ + s.substring(1, s.length); } } // show the branch node.nextSibling.style.display = ‘’; } else // Collapse the branch { // Change the sign from “-” to “+”. var tBodyNode = node.childNodes[0]; var trNode = tBodyNode.childNodes[0]; var tdNode = trNode.childNodes[0]; var bNode = tdNode.childNodes[0]; var textNode = bNode.childNodes[0]; if (textNode.nodeType == 3 / Node.TEXT_NODE */) { var s = textNode.data; if (s.length > 0 && s.charAt(0) == ‘-’) { textNode.data = ‘+’ + s.substring(1, s.length); } } // hide the branch node.nextSibling.style.display = ‘none’; } } // Toggle “System” element by default so that it’s default status is to hide its children function ToggleSystemElement() { var body = document.getElementById(“body”); var anchor = body.getElementsByTagName(“table”)[0]; Toggle(anchor); } // If binary data is present in event XML, show it in friendly form. function ProcessBinaryData(binaryString, binaryDataCaption, wordsFormatString, bytesFormatString, normalFont, fixedWidthFont) { var bodyNode = document.getElementById(“body”); // Add a


at the end of the HTML body. bodyNode.appendChild(document.createElement(“hr”)); // This paragraph (p element) is the “Binary data:” literal string. var p = document.createElement(“p”); p.style.fontFamily = normalFont; var b = document.createElement(“b”); b.appendChild(document.createTextNode(binaryDataCaption)); p.appendChild(b); p.appendChild(document.createElement(“br”)); bodyNode.appendChild(p); // // Show binary data in Words format. // p = document.createElement(“p”); p.style.fontFamily = normalFont; p.appendChild(document.createTextNode(wordsFormatString)); bodyNode.appendChild(p); // Must use fixed-width font for binary data. p = document.createElement(“p”); p.style.fontFamily = fixedWidthFont; var i = 0; var j = 0; var s, tempS; var translatedString; var charCode; var byte1, byte2; // Each character in binaryString is a hex (16-based) representation of // 4 binary bits. So it takes 2 characters in binaryString to form a // complete byte; 4 characters for a word. while (i < binaryString.length) { s = (i / 2).toString(16); // To hex representation. while (s.length < 4) { s = “0” + s; } s += ": "; // DWords representation is simply a rearrangement of the original binaryString // For example, from: // // 0000000002005600000000000f000540 // // (which is 00 00 00 00 02 00 56 00 00 00 00 00 0f 00 05 40). // // to: // // 0000: 00000000 00560002 00000000 4005000f // 8 words per line, 4 DWords per line. for (j = 0; j < 4; j++) { s += binaryString.substring(i + 6, i + 8); s += binaryString.substring(i + 4, i + 6); s += binaryString.substring(i + 2, i + 4); s += binaryString.substring(i, i + 2) + " "; i += 8; } p.appendChild(document.createTextNode(s)); p.appendChild(document.createElement(“br”)); } bodyNode.appendChild(p); // // Show binary data in bytes format. // p = document.createElement(“p”); p.style.fontFamily = normalFont; p.appendChild(document.createTextNode(bytesFormatString)); bodyNode.appendChild(p); // Must use fixed-width font for binary data. p = document.createElement(“p”); p.style.fontFamily = fixedWidthFont; i = 0; j = 0; // Each character in binaryString is a hex (16-based) representation of // 4 binary bits. So it takes 2 characters in binaryString to form a // complete byte. while (i < binaryString.length) { translatedString = “”; // 2 characters in binaryString to form a byte s = (i / 2).toString(16); // to hex representation. // Prefix with ‘0’ until its length is 4. while (s.length < 4) { s = “0” + s; } s += ": "; // Show 8 bytes per line for (j = 0; j < 8; j++) { tempS = binaryString.substring(i, i + 2); // 2 for 1 byte i += 2; s += tempS + " "; // Treat tempS as hex integer charCode = parseInt(tempS, 16); if (charCode < 32) { translatedString += “.”; } else { translatedString += String.fromCharCode(charCode); } } while (s.length < 32) { s += " "; } s += translatedString; p.appendChild(document.createTextNode(s)); p.appendChild(document.createElement(“br”)); } bodyNode.appendChild(p); }

Application: Roon.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.FormatException at System.Number.StringToNumber(System.String, System.Globalization.NumberStyles, NumberBuffer ByRef, System.Globalization.NumberFormatInfo, Boolean) at System.Number.ParseInt32(System.String, System.Globalization.NumberStyles, System.Globalization.NumberFormatInfo) at Sooloos.Client.ApplicationCommon.CheckOS() at Sooloos.Client.ApplicationCommon.Init(System.Collections.Generic.IList`1<System.String>, System.String, System.String) at Sooloos.Application.Main(System.String[])

AND

Faulting application name: Roon.exe, version: 1.0.0.0, time stamp: 0x633f118d
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1826, time stamp: 0x299341e8
Exception code: 0xe0434352
Fault offset: 0x0000000000034fd9
Faulting process id: 0x8580
Faulting application start time: 0x01d929187f6a6661
Faulting application path: C:\Users\pkelly\AppData\Local\Roon\Application\Roon.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 4eef9467-6d23-480f-a8b4-8a0aab5bb6f5
Faulting package full name:
Faulting package-relative application ID:

@support see also …