Audio devices disappear on Roon Server and then re-appear [Roon Investigating]

Support
81

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

music playback stops and 'waiting for your roon server' ring appears then it reconnects. Happens on multiple outputs.

Describe your network setup

HeyBroadband! setup with Roon NucleusOne

82

cuts out for only a second, stopping playback but happens again and again. Have rebooted server and internet and nothing helps.

83

I am keeping my router dashboard open on my desktop and it repeatedly shows a pop-up ‘lost connection to device, trying to reconnect’ and it seemingly trying to re-establish connection, if that is any help.

84

Good day @Tyrone_Milton !

I hope you’re doing well today.

Unfortunately, we do not see your Roon Server online so we could retrieve a diagnostics data.

Could you please upload the logs from your Roon Server here:
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
and let us know when you’re done ?

you can find how to access logs here:

Looking forward to your reply!

Regards.

85

Done my best. Uploaded 3 files for today from “Roon” folder on my Windows desktop. The “RoonServer” I cannot find on Network to access?

86

Apologies, have done it properly this time. Zip folder uploaded with my name on it. Looking forward to your reply.

87

Good day Tyrone!

I hope you’re doing well today.

We have just checked your logs and can see that the issue you have is already reported by many users and raised to our R&D Team.

We will keep you posted on the updates regarding it.

Stay Tuned!

Regards.

89

Looks like these threads have been merged.

Should I assume we won’t get any resolution until mid next week at the earliest?

Thanks.

BTW, my problem is EXACTLY like user Marcus Simon’s behavior.

1 Like
90

Hi everyone,

We understand how frustrating this issue must be and sincerely apologize for the disruption. Our team is investigating behind the scenes and working diligently to pinpoint and resolve the problem as quickly as possible.

To clarify, this is not related to any of the IPv6 network changes released in recent updates. We have made subtle changes in other areas of Roon as part of a long-term effort to improve stability and performance, several of which might more plausibly trigger this condition. We’re close to pinpointing the cause. From there, we’ll release a clean build as soon as possible.

We’ll continue to provide updates in this thread as progress is made. As we work alongside Devs to isolate and reproduce the issue internally, we’ll share any workarounds here. We’re aware of the urgency for Roon users who are affected, and we greatly appreciate your patience and understanding.

6 Likes
92

Thank you Connor and Roon team.

93

I’m assuming Roon support believes all this issues are related.

1 Like
94

What best describes your playback issue?

· A connected audio device is not appearing in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· Airplay

Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?

· There is no change in behavior.

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Airplay devices by Bose

Describe the issue

After latest update, Roon cannnot find Airplay dvices at audio set-up. Same problem was detected by other user.

Describe your network setup

routers

95

What best describes your playback issue?

· A connected audio device is not appearing in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· Airplay

Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?

· There is no change in behavior.

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· I don't have a mesh network, but I use *managed network switches*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Ca 11:40 EST.

What are the make and model of the affected audio device(s) and the connection type?

· Yamaha RX-V779, ethernet

Describe the issue

Roon suddenly loses contact w my Airplay devices (Yamaha RX-V779, Apple TV). They are on the same network (ethernet) w wifi disabled on the Roon laptop w Win10. Enabling and disabling wifi has helped and it runs for an hour os so, then loses contact. It has worked for years without problems and suddenly the problem appeared. Everything else on the network works flawlessly (Chromecast, tv boxes, nas, printers, tv:s etc), and I can stream music from my Qobuz app on my iPhone to the Yamaha via Airplay.

Describe your network setup

Router Sagemcom 50001, mesh TP-Link Deco X60, switches D-Link DGS-1016S and D-Link GO-SW-8E

96

Please see:

1 Like
97

Please see:

1 Like
98

I did make some changes to the way IPv6 is managed on my router as I hadn’t looked at it for a while. I switched back to auto configuration for IPv6. This broke my IPv6 system so effectively turned it off! This did seem to fix Roon. Now I’ve switched the internet setting for IPv6 back to DHCPv6-PD and changed the IPv6 setting for the local network part of the router from stateless mode to stateless DHCPv6 mode. So far this is working. I wonder if windows was setting it’s own IPv6 address because the router was trying to but failing becasue the settings were conflicting and when windows switched IPv6 addesses for whatever reason this caused roon to need to lookup the addresses of all the endpoints

99

The issue shown in your screenshot has been happening for a few years on my setup & it may, or may not, have been exacerbated by recent updates.
During the period I have had the problem I have changed my entire network topology 3-4 times. The problem is intermittent so near impossible to demonstrate, hopefully with R&D taking a look at the problem it will finally get resolved :crossed_fingers:t2:

100

Having the same problem. Audio devices just keep disappearing. Will reappear sometimes on their own. Sometimes I have to reboot server and router. But nothing fixes it permanently. Can I roll back to an earlier version? Driving me crazy!
Running Roon server and local client on Windows 11. Main DAC is hardwired through a router.
Thanks!

4 Likes
101

Thank you @connor
Is it possible to revert to a previous version of Roon to no longer experience interruptions until the issue is fixed, please?

2 Likes