Audio File Loading Slowly Issue (ref#418S1B)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· Somewhere else on the local network (NAS)

If you move the content from your NAS to a local storage location, do you still experience issues with playback?

· The issue only happens when the content is on the main NAS storage location

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

What are the make and model of the affected audio device(s) and the connection type?

· Chord Mojo2 / Chord Poly, connection via RAAT

Describe the issue

An Audio File is Loading Slowly...

Describe your network setup

https://docs.google.com/presentation/d/1Z3PPHKMYkmJ9F4Kl-PsSOlgeDHFWd9EXxENcfvZNRJQ/edit?usp=sharing

2

Screenshot can be found here.

Note that I’ve had a few days ago. Roon was good post NUC reboot, but I was stationary with the Chord Mojo2 / Poly. Today, I was moving about my apartment.

This is a similar behavior to this ticket but I now have one additional mesh so I believe I have solid coverage throughout my entire apartment.

Thanks!

3

Hi @David_Weinberg,

Unfortunately, the issues you’re dealing with are likely related to the mesh network. A recent Roon Server diagnostic is showing slow loading due to dropouts and poor connectivity:

Trace: [Chord Poly @ 192.168.1.185:41711] [raatclient] GOT [13] {"status":"Dropout","samples":96000}
Warn: [Chord Poly] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
Trace: [Chord Poly] [zoneplayer/raat] too many dropouts. stopping stream

and

Warn: [easyhttp] [2] POST https://api.roonlabs.net/accounts5/accounts/3/machineallocate check network configuration: socketerr (NetworkUnreachable): Network is unreachable

Roon isn’t capable of functioning across multiple subnets, I’d also disable any additional subnets you have on your network and see if your issues persist. In addition to this, I’d see about allocating additional network bandwidth to your Roon Server machine. :+1:

4

Thanks @Benjamin. Slightly beyond my capability. I’ll check with Synology support and circle back as needed.

David

5

Alright thanks for letting us know. We look forward to hearing back from you!