B521 Update - Google Nexus 7 and Samsung S5 Android Roon Remotes broken

Support
1

Dell i7 laptop Roon Core build 521

Wifi via Netgear router / modem

KEF LSX wireless speakers

Description Of Issue

After upgrade to build 521, Roon remote is broken on Google Nexus 7 and Samsung S5. Remote is able to contact the core, but becomes non-responsive before fully loading screen. Issue not resolved by reinstalling Roon Remote.

3

Hi @Greg_Barrington,

Any change after rebooting the device?

Are non-Android remotes working okay?

I’ve also enabled diagnostics so the team can take a look. Can you reboot each device and connect to Roon and let me know once you’ve done so?

5

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Have powered off core, android, router and speakers. Now restarted, but same symptoms. Attached is screenshot of Nexus 7.

I have only androids running Roon Remote. Please explain “connect to Roon”

7

Hi @Greg_Barrington,

I’m not seeing any log reports from your Android devices being delivered to our servers. Can I please ask that you open the Roon Remote app on both your devices affected by this issue and let the app sit on the overview screen for a few minutes? Once you have done so please let us know so we can re-check our diagnostics servers, thanks!

8

I have Nexus 7 and Samsung S5 running Roon Remote and am restarting the app each time it goes to the background (between 0330-0430 UTC).

9

I have just installed Roon on a Windows 10 PC as a remote control and the installation works fine. Still no luck with the androids.

10

Hi @Greg_Barrington,

I can confirm that logs have been received and have been passed to QA for their investigation, thanks!

11

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Thanks,
The Team At Roon Labs