B846 running on QNAP and it no longer can see my local files

[Michael_Paulson]

You are absolutely correct!! It is now working. Thank you!!! I am not sure why it worked before though.

[Michael_Paulson]

It must be related to a combination of the 5.0.0.1828 QTS upgrade and the Roon upgrade tightening security… is also strange that access via network share worked anyway…

[noris]

Hi @Michael_Paulson ,

@Mikael_Ollars

No, actually your guest access is “deny”, look at the bottom

@Michael_Paulson

It is now working

To clarify here, you are saying that after enabling guest access, local shares worked as expected again without having to add them as network shares? This resolved the issue for you? Please let us know, thanks!

[Michael_Paulson]

Yes that is correct

[Fabrice75017]

Same here.
After dealing with this issue since last week-end, I have ended this evening with simply applying read permission to guest on the local folder (so no change here) and restored (again…) the database.
I might be a bit optimistic but I can say that everything works fine now (just like before…).

[robbbby]

QTS - 4.5.4.1800

I also tried setting guest permission to shared folders from deny to read only as per another post on this same subject.

Edit - Spoke to soon I guess. Maybe adjusting guest permission helped, I had forgot to reboot roon after making the change. However, now it’s scanning my entire library again rather than just having everything show up. I figured if it could access the drives my library is already saved in a database right? Oh well, at least it’s working again.

[beka]

Hey @robbbby,

We appreciate your time and efforts in trying the suggested steps. It’s awesome to hear it worked

[robbbby]

Well I just upgraded to 5.0.0.1850 and I lost everything again.

Edit - Well looks like after upgrade it didn’t keep my shared folder permissions. So now hard drives in the NAS are going crazy again as roon slowly adds all the music back to the library.
Is there some way to prevent roon from having to manually rescan my entire library if this happens again?

[Fabrice75017]

…Actually, problem not solved.
I have to go through a database files deletion and restore again each time the QNAP NAS will restart or update…
This is very frustrating.
Roon has been perfectly running fine for years and now i’m loosing more time dealing with those issues than listening to music.
Oh, and service is not free during that time.

[beka]

Hey everyone,

Since this topic is also being discussed at the link below, I’ve closed this thread so we can consolidate all the information we have, be able to keep track of everything and update everyone

QNAP - Not Showing Local Folders Anymore [See Staff Post - Fix is released]

Hey @Vassilis_Papaeconomo, We appreciate it so much that in the middle of being frustrated (on good reason) and of not having Roon working, you are so kind in all of your posts. I want to apologize for the lack of communication on this thread…:pleading_face:. We missed on sharing the update on Monday, after we haven’t been around on the weekend. We are sorry, as we know you haven’t been able to listen to your local music and, for some of us that is the only source of music… We’ve added your i…

@Fabrice75017, we’ve added your information to our investigation. Thank you for sharing it.

We’ll follow up as soon as we have an update.

[noris]

Update:

QNAP - Not Showing Local Folders Anymore [See Staff Post - Fix is released]

Hello Everyone, Thank you all for your feedback so far, and thank you for your patience while we have been working on this issue. We believe we have a fix for QNAP Local Storage folders failing to appear in the new Beta build, which we published today. If your QNAP is missing Local Storage you’d like to give the Beta a try, please fill out this form here: Thanks!