Hi @Chrislayeruk,
You can upload the logs here: https://workdrive.zohoexternal.com/external/5dHjIc9gv1L-LVTzf
Thank you!
Ok, I think I have done this
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@Chrislayeruk â We are looking into this with QNAP, but some QNAP users have found a workaround that seems to work for this here:
Thanks!
Thanks, I followed that as far as I could and loaded the url supplied⌠but then what? Instructions run out.
What is New Repo?
Looking further, it becomes all Greek to meâŚ
I have now found the QNAP Club but an ssh (putty session) is bewildering to me 
Further progress and I suppose this is how you learn, I have installed ffmpeg 4.3
No idea how to proceed from here
Hi Chris,
Iâm not sure how technical you are but itâs relatively simple to fix.
Putty is a freeware program that can be downloaded here⌠https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html
It allows you to connect a secure session (SSH) to your QNAP NAS and run command line instructions.
As well as putty, you will need to know the IP address of your NAS and you may have to enable SSH connections in the QNAP settings.
Thanks
Danny
Thanks, the Putty bit is crucial information to the technical illiterate⌠Ill have a look again sometime soon.
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I have putty on my windows laptop but no idea what to type in the command line In order to connect to the QNAP. With my lack of knowledge perhaps I shouldnât be doing this
The IP address on its own doesnât help.
When you run Putty, type in the IP address into the âHost Nameâ box and click Open.
It should then ask for a user id (âlogin asâ) and then a password - this will be the same user/password you use when you connect to the QNAP server via your web browser. User id will probably be âadminâ.
Does that work?
Thanks, I get a fatal error. Couldnât agree a host key algorithm (available)
When you tried to connect, did it ask you to accept the server certificate? If so, then click âYesâ.
If not then try thisâŚ
Log onto the NAS web interface.
Go into Control Panel, then click on âSystemâ, then âNetwork & File Systemsâ and then finally âTelnet / SSHâ.
If the âAllow SSH Connectionsâ box is not ticked, then tick it (port number should be 22) and click âApplyâ.
Retry Putty again.
Yep, thatâs exactly as you describe. I had already enabled this in an earlier instruction. Good to double check though. Port 22 is correct
I appreciate your help here, even if I canât sort it.
Ok not sure what is going on there.
There is another option⌠Telnet
If you go back to the same screen where the âAllow SSH Connectionsâ tick box is - just above it, there is another box that says âAllow Telnet Connectâ. Can you tick it and make a note of the port number next to it. Click Apply.
Next youâll need to switch on the Telnet feature in Windows. In the Windows search bar, search for and select âturn windows features on or offâ. Then tick the box next to âTelnet Clientâ and click Ok.
Next open a windows command window - type âcmdâ in the Windows search bar
Then type this⌠telnet IP-address port-number-from-above
It should then ask you to logon - use the same user id and password
Hopefully you should then get a menu⌠type Q to quit and Y to confirm.
Let me know if you get that far⌠fingers crossed!
Thanks again, no luck. It says, could not open connection to the host on port 13131
At what point was that? Did you get as far as it asking for a logon id?
I got to the command window on the laptop. Having turned windows features on
When you typed the âtelnetâ command, did it ask you for a logon id?
Nope, it replied in the command screen. Exactly as I have written.
If this is going to get complicated Iâll just have to await the fix⌠I appreciate your help though, itâs all a learning curve for me.
Try again without the words IP or PORT. Just type the numbers only (plus the dots for IP address).
Ahhhh Thank you, that has got me into the nas. Not sure what to select from the menu now