BBC Stations only Fail to Load

[Daniel_Moore]

Not one single BBC radio station works on either of the 320 or 96 streams.

What happens is that a message eventually appears saying “Playback interrupted because a track failed to load”.

All other non BBC stations that I have tried do work.

The URL on the Roon BBC Radio 3 page is wrong but it does get redirected to BBC Sounds.

Using the Naim app all BBC stations are accessible but this is not convenient as I do not use this app.

Mac OSX 14.3
Roon Server 2.0 (build 1359)
Synology DS916+ DSM 7.1.1-42962 Update 5
ADSL2+ connection 80/20
Naim NDX2 Streamer

Looks like the BBC special protocols are not enabled correctly.

Grateful you advise solution.

[Geoff_Coupe]

I’ve moved your request into the main Support category. Hopefully @support can pull some logs from your system to take a closer look at your issue.

From your topic thread in #support:live-radio, you seem to be the only person reporting this issue with BBC stations, that’s why I’ve suggested that your logs be investigated.

When will Roon be updating Live Radio to accommodate the latest UK BBC protocols so that the BBC radio stations can be received?

When will Roon be updating Live Radio to accommodate the latest UK BBC internet radio protocols, so the BBC radio channels can be received and heard?

[wklie (Peter Lie)]

I played BBC Radio 3 96kbps from Roon successfully.

You need to fix the FFMPEG of Synology. Otherwise you cannot play AAC. There are many threads about this, see:

https://roononnas.org/en/synology-dsm7/

AAC Files Failing on Synology NAS DSM 7.1

Hi John, you need to download a static version of FFMPEG, put it in the folder “RoonServer/RoonOnNAS/bin” on your NAS and restart the RoonServer package. Link to FFMPEG (the same version as recommended for use with ROCK): https://johnvansickle.com/ffmpeg/releases/ffmpeg-release-amd64-static.tar.xz Unpack (maybe unpacking twice is needed) and copy only the ffmpeg-file into the above mentioned folder. Actually you will find a .txt file within the folder explaining the same thing. Hope this…

[BrianW (Brian)]

The OP has already checked for this by successfully playing CJSW which is aac only.

[Daniel_Moore]

I have just installed the 3rd party FFMPEG file in the /bin directory and this has solved the BBC reception problem.

Clearly, there is something incompatible with the ROON AAC codec and BBC stations; I say this because I could receive other AAC stations with the ROON codec but not BBC.

[Geoff_Coupe]

Um - the “Roon codec” is the third-party codec referred to by @wklie. If you had not previously installed it, then perhaps Roon was finding some other codec on your NAS, although this seems unlikely.

Anyway, with the codec now successfully installed, I believe we can close this support request.