I have a nasty issue with my new Beosound Theatre soundbar. Audio playback is working fine with Roon streaming over AirPlay. Volume Control with B&O’s own remote control BeoRemote One BT is not working correctly: Volume up works but Volume down starts at first but then stops, the action looks like a little bit like a fight “remote control vs. roon’s volume control”.
Volume Control with another B&O device and remote control, Besound Shape, is working fine, no issue there. Apple Music on an iPhone using AirPlay, no issue whatsoever with volume control on the remote controlling the Theatre - jhust to debug potential AirPlay 2 issues with a new product which has latest firmware from B&O, version 2.3.4 from November 20th 2022.
I tried the “Fixed Volume” setting on Theatre’s audio setting, but boy, the experiment was earth-shaking as music is starting with max volume on a device delivering 800W 112 dB sound pressure level. My spouse and my two cats were not amused
So I’m creating a new topic with the hopes of anyone knowing a solution to this problem. Any clues?
Bang & Olufsen Beosound Shape over AirPlay, Remote Control: Beosound Essence Remote
Bang & Olufsen Beosound Theatre over AirPlay, Remote Control: BeoRemote One BT
Naim Mu-So 2 over RAAT (RoonReady device)
Apple HomePod over AirPlay
Number of Tracks in Library
9,380 tracks
Description of Issue
Hi,
I have a nasty issue with my new Beosound Theatre soundbar. Audio playback is working fine with Roon streaming over AirPlay. Volume Control with B&O’s own remote control BeoRemote One BT is not working correctly: Volume up works but Volume down starts at first but then stops, the action looks like a little bit like a fight “remote control vs. roon’s volume control”.
Volume Control with another B&O device and remote control, Besound Shape, is working fine, no issue there. Apple Music on an iPhone using AirPlay, no issue whatsoever with volume control on the remote controlling the Theatre - jhust to debug potential AirPlay 2 issues with a new product which has latest firmware from B&O, version 2.3.4 from November 20th 2022.
I tried the “Fixed Volume” setting on Theatre’s audio setting, but boy, the experiment was earth-shaking as music is starting with max volume on a device delivering 800W 112 dB sound pressure level. My spouse and my two cats were not amused
What can be done?
Thanks for reading,
Alex, a passionate Roon user and ICT specialist.
Thank you for your patience, and please accept the team’s apologies that you’ve endured a long delay without follow-up. The team will enable more precise logging for your account to pinpoint the issue; please, if you don’t mind, try to reproduce the issue and provide an approximate timestamp for the team to use.
@Alex_Olinger, we haven’t forgotten about you as the original reporter of this behavior. We’ve merged your report here and have also enabled verbose logging for your account.
We’ll follow up shortly here. Please reach out with any questions in the meantime.
Thanks for looking into this! I have a timestamp for you, around 16:17 to 16:18 UTC+1! Problem a little bit better now then a few weeks ago, but still some “fighting” going on!
The investigation remains open as we have yet to reproduce the issue internally. We are continuing to investigate diagnostics, so if you have a timestamp like that provided above by other users, please let us know when you last experienced the volume control issue.
