Yesterday 2/20/2020 got software upgrade notifications for by my computer that I pretty much running as a remove. Have NUC with Rock and a Meridian Explorer off it for a Core. Upgraded my computer first. Now when I open it it just a blank white screen. This is a Windows 7 machine. I delayed upgrading the Core was going to do it as I left for work. Core is Still working and can use it with my Android device. I uninstalled and reinstalled, still the same.
Should I have upgraded the Core first then the Windows machine? Afraid to reboot the core and have problems there too.
Yes acting as a remote. Was the core until about two weeks ago when I got the NUC with Rock Core running. Seems to be a Window 7 issue installed,on a Win 10 laptop and is working fine. I uninstalled from the control panel and reinstalled. Same issue. After rebooting the core I did see some unlabled buttons and a Roon Icon, but pressed them and it went to a complete white screen. Was’t quite planning on upgrading this computer, but looks like I may have to, or brake down a finally buy a new hardware.
It may be related to some old graphics cards. There are a few posts in Support about screen issues in what appear to be older computers with certain graphics cards.
I’m going to move your post over to Support. They will want to know what graphics card you have in that PC.
I’m running HDMI mother board on board graphics, ATI Radeon HD 4290. The driver is up to date. It’s got a lot of settings that I haven’t played with. Before the update when I opened Roon it would give me a message saying that my size was wrong and would have to Maximize or go full screen. Maximize wouldn’t do anything, but if I went full screen it would work fine. It was bothersome, but at least it was usable.
More info. I’m running the HD setting at 720p to a LED TV as monitor. If I change to settings to Basic, I no longer get the blank white screen which I think is the screen asking me to to maximize or go full screen. In basic I see the basic Roon screen, but no text. Some some graphic and link seem to work, but no text. I wouldn’t mind getting a cheap add on graphic card, but would like to get known one that works.
Thank you for uploading the screenshots + logs, I can confirm I was able to properly receive them. We are aware of a few reports surrounding this behavior and I have added your report to the ongoing investigation. I appreciate your patience while we look into this further!
Is there an estimate as to when this will be fixed? Is where a work around, where I can load the previous version and not update to the latest? If not ,is this a video card compatibility issue? If so can Roon recommend a type of video card that will work
As per policy, we cannot provide estimates of when new releases will be published. We are working on this issue along with a few other UI fixes, and once these fixes are completed and pass the QA verification checks, the new build will be published.
Downgrading versions of Roon is not supported for the reasons listed on the article.
For any updates regarding this issue, please see the following thread: