Core Machine (Operating system/System info/Roon build number)
Roon Version 1.7
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Roon Rock connected via ethernet. iMac Connected via ethernet. Various iOS devices connected via WAP.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
iMac via ethernet.
Description Of Issue
I have 2 separate annual subscriptions to Roon and two Roon Rocks (Intel NUCs). One for the house and one for our recording studio. Up until a few weeks ago, both were accessing my TIDAL account just fine. However, now that we are in phase 4 in upstate NY, I was able to access the studio again and have been trying for about a week to get Roon working again. The issue is, no matter what I do, I cannot login to TIDAL at the studio.
I have tried from an iOS device and from the Roon on the iMac. The behavior is the same in both cases. In Roon I go to add the TIDAL account, Roon kicks it over to the browser, login to Tidal successfully and the browser re-directs back to Roon and…nothing happens. Roon just sits there saying that I need to login to TIDAL.
Also, I can see in Roon, that in the About tab under the Core section it’s saying ‘There was an error checking for an update’. Maybe TIDAL changed the way logins are authenticated and I need an update from Roon but for some reason I’m not able to get it?
I’m sort of at my technical limits of understanding networking and libraries and things. Is anyone else having this issue? Can someone from support help walk me through what might be happening?
Thanks so much,