Hello John,
Happy to help with this.
My dealer has reached out to Lenbrook (Bluesound/NAD) to follow up. They did not seem to be aware of the issue.
The manufacturer advises that there have been numerous software changes on both the Bluesound and Roon side, so it’s probably best to get the right individuals in touch with one another.
Would you kindly send the last correspondence you received from the manufacturer by PM to me, in order to pass along to Lenbrook? Additionally, if you have information when the RAAT integration stopped working it would be helpful as well (SDK version, firmware version). From earlier posts, it looks like this may have been an issue from July 2019.
thanks, Mark