Cannot access tidal from roon

[guillermo_conde]

@support

Using Roon with tidal and devialet200
Core in surface windows 10

No problems till three days ago

Tidal disappeared from Roon

Tried to add Tidal in Roon and does not accept my name/password

Name/password work fine in Tidal

What should I do

Regards

Guillermo Conde

[eric (Eric Stewart)]

Hi @guillermo_conde ---- Thank you for the report and sharing your feedback with us!

Moving forward, I would recommend the following (in this order):

1. Try power cycling the device hosting your Roon core

2. Try deleting your TIDAL cache.

   • Quit Roon (or RoonServer)
   • Find and open your Roon or RoonServer folder
   • Locate and delete only the cache folder (Roon/Cache)
   • Restart Roon

If either of those tips do not yield a positive result:

3. With the application not running … would you mind going into the database on your Core and deleting this file:

Database/Registry/Core/tidal_account

If you are unable to locate the ‘tidal_account’ file:

4. Confirm that your TIDAL account is still active, as suggested here.

-Eric