Cannot access tidal from roon


Using Roon with tidal and devialet200
Core in surface windows 10

No problems till three days ago

Tidal disappeared from Roon

Tried to add Tidal in Roon and does not accept my name/password

Name/password work fine in Tidal

What should I do


Guillermo Conde

Hi @guillermo_conde ---- Thank you for the report and sharing your feedback with us!

Moving forward, I would recommend the following (in this order):

  1. Try power cycling the device hosting your Roon core

  2. Try deleting your TIDAL cache.

If either of those tips do not yield a positive result:

  1. With the application not running … would you mind going into the database on your Core and deleting this file:


If you are unable to locate the ‘tidal_account’ file:

  1. Confirm that your TIDAL account is still active, as suggested here.