Cannot connect to Roon server after app update on iPhone and iPad (ref#CYXBY9)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· After the last update of my app (with iPhone and iPad), I can’t connect and more to the ROON server.

Tell us about your home network

· I disconnected my VPN.
ROON server runs on synology

2

Hello @alexis.cottinet,

Thank you for reaching out. After reviewing your system information, we can see that your Synology DS418play is running an older Linux kernel (4.4) which no longer meets the minimum system requirements introduced in Roon 2.65 (link) — specifically, the updated glibc 2.27 or later plus OpenSSL 1.1.1 or later library versions required by the new platform.

The solution is to migrate Roon Server to our official Docker-based installation, which bundles all the required dependencies and bypasses the host system library limitations. You can follow our step-by-step guide here: Installing RoonServer on Synology with Docker.

One thing to keep in mind: your system currently has 1.78 GB of RAM, and Roon Server recommends a minimum of 4 GB for reliable operation. The DS418play supports RAM upgrades, so if you experience performance issues after the migration, adding a memory module would be the next step.

3

Hi @alexis.cottinet,

We haven’t seen any response here and we can’t confirm from our diagnostic servers whether you’ve successfully migrated Roon Server to a Docker-based install.

Please see the steps here and reach out if you have any specific questions. You’ll need to migrate Roon to a docker in order to use the machine as a server moving forward.

4

Hi @alexis.cottinet,

Wanted to follow up on this. Were you able to move Roon Server over to the Docker-based setup we mentioned and take a look through the Synology Docker guide? Please note that you will need to respond via the forum to us, responding via email will not work. Here is a direct link to your thread:

If you have any updates or run into a specific step that is tripping you up, send it over and we’ll help from there, thanks.

5

Hello @alexis.cottinet ,

We have not heard back from you, so we will go ahead and close this thread due to inactivity. If you need further assistance, please submit a reopen support request via the technical support help form link and specify that the issue be reopened. Thank you.