Cannot connect to Roon server after app update on iPhone and iPad (ref#CYXBY9)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· After the last update of my app (with iPhone and iPad), I can’t connect and more to the ROON server.

Tell us about your home network

· I disconnected my VPN.
ROON server runs on synology

2

Hello @alexis.cottinet,

Thank you for reaching out. After reviewing your system information, we can see that your Synology DS418play is running an older Linux kernel (4.4) which no longer meets the minimum system requirements introduced in Roon 2.65 (link) — specifically, the updated glibc 2.27 or later plus OpenSSL 1.1.1 or later library versions required by the new platform.

The solution is to migrate Roon Server to our official Docker-based installation, which bundles all the required dependencies and bypasses the host system library limitations. You can follow our step-by-step guide here: Installing RoonServer on Synology with Docker.

One thing to keep in mind: your system currently has 1.78 GB of RAM, and Roon Server recommends a minimum of 4 GB for reliable operation. The DS418play supports RAM upgrades, so if you experience performance issues after the migration, adding a memory module would be the next step.

3

Hi @alexis.cottinet,

We haven’t seen any response here and we can’t confirm from our diagnostic servers whether you’ve successfully migrated Roon Server to a Docker-based install.

Please see the steps here and reach out if you have any specific questions. You’ll need to migrate Roon to a docker in order to use the machine as a server moving forward.