Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Ethernet connection via a couple of Netgear switches to sky Q router and Media PC (where ‘old’ but working Roon server is.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Innuos Zen Mini with RCA out to Class A amplifier. Various other endpoints including Bluesound Node 2i connected to different amplifier.
Using iPhone 12 as remote.
Description Of Issue
I simply wanted to stop using my very old PC as a Roon Core and use my Innuos Zen Mini instead. This is proving extremely complicated. I have no idea how to restore the Roon database backup (backed up to both the PC and the Zen Mini) to the Zen Mini Roon Core. Settings > Backups > Find backups just prompts me to add a Network Share which doesn’t work. Even though the PC can see the Zen Mini as a music store etc. The Roon Core on the pc works just fine with the Zen Mini as an endpoint and storage for all my music files. When using the Zen Mini as a core it only sees a handful of albums and must of my music library seems to be missing even though it is all stored on the Zen Mini. This is all very frustrating and user un-friendly. I love Roon when it works but this kind of stuff just makes me want to give up on it altogether.
Have you made sure the backup of the database is accessible over the network? You need to share this so it is. Then follow Roons knowledge base on how to add a network share and restore the database. Or back the database up to a usb stick and stick it in the Innuos and use that.
Core Machine (Operating system/System info/Roon build number)
PC/Windows 10 as Core trying to switch to Innuous Zen Mini as Core
All updates are current.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Home network using ethernet connection with Netgear switches and a domestic Sky Q broadband hub.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Innuous Zen Mini out to Class A amp plus a Bluusound Node 2i also out to another class A amp.
Description Of Issue
Trying to set up Zen Mini as a core as my Windows 10 PC is very slow. Stable and reliable, but too slow and I often want to turn it off because of its location in a spare bedroom.
I have already posted about this problem on this forum. However, there are no willing responders (totally understand).
I am just wondering how to get support from Roon.
It’s not a cheap service and also very difficult to setup. I was just wondering if anyone knows how to contact Roon directly for some support?
You opened a support thread 3 hours ago. Please keep in mind that today is Sunday and as many other businesses, today Roon support doesn’t work. The ability to set up a music streaming software is not a vital necessity, so please show some patience.
Thanks for your opinion. Not all that helpful though. Sunday is a day when most of us don’t have to work and have some spare time to attempt to set-up a paid for streaming service like Roon, which is not exactly straightforward. I was just asking how to get hold of Roon support, that’s all. I can’t find a link.
Hi, that’s not my main issue. Roon can’t access a network share that every other device seems to be able to access. Once I am able to restore the Roon database I am hoping that will solve my issue. Most users with this device can use it as a core without any problem (apart from DSP or grouping many endpoints (neither of which I want to do)). I simply want to ditch, my 11-year-old PC, which has no problems running Roon core server either.
There are a couple of options here — First, you can copy the Roon Backups folder to a USB drive and connect that to the Zen. That would probably be the easiest option.
Alternatively, we can add the location of the backup over the network. Can you share with us what path you’re entering in Roon and what error Roon gives?
I was trying to avoid the USB option because I wouldn’t know how to navigate to and select the backup once the USB drive is plugged into the Zen Mini. Plus it’s another hassle as I don’t have a spare one with enough space and I didn’t know how much space I’d need. However I will buy one tomorrow because it seems like this may be my only option.
In terms of the path I am trying to use, I have been trying variations on:
\\MEDIA-SERVER\Users\ …
It just keeps saying “Unexpected Error”, not a helpful message.
My MacBook connects to the Network share no problem. Simply by navigating it shows up. Plus I can navigate to the backup location via the Roon app when the Media-Server PC is selected as the Core.
As you can see, everything nicely mapped and laid out when looking at Roon connected to the Core server on the PC.
It’s just when the Core on the Zen Mini is connected and authorised, its as if the “Media-Server” PC does not exist on the network. Also, Roon doesn’t allow a way of navigating to attached devices on the same network which I don’t find user friendly.
I tried to do a new backup via Dropbox, which is nice and easy to add to Roon as a share (shame OneDrive or others aren’t as easy to add because my free DropBox account is limited on space as I pay for other cloud services). However, it failed because of lack of space after taking forever.
I am giving up again for another week. Another failed attempt to switch my Roon Core from my PC, so frustrating when it should be so simple. This is the nightmare side of Roon. Thank goodness using it when it is finally set-up is the polar opposite.
Plus, I am already using the HD on the Innuous Zen Mini as a backup location for the Roon Core server running on my Media-Server PC, so there should already be a copy of the backup on there. I have no idea how to access it through Roon to restore though.
So the first step here is that we need to make sure the folder you’re trying to access is properly shared on the Media-Server PC. Can you share a screenshot of the share settings for that folder? We have information about that here in our Help Center:
This is what it looks like from my MacBook… Looks fine to me.
I’ve just cleared out some space in my old “free” Dropbox account because thats all the Zen Mini can see. Weird because everything else on the network can see the Zen Mini. It’s taking forever to upload the backup to Dropbox and I suspect forever to restore it from there (if it works).
Roon managed to navigate to the Dropbox Folder with the uploaded backup. This is what I keep getting when trying to restore…
Can you try this, I,ve just done a test on my Windows 10 machine to add a share in Roon
On the folder where the back up is right click on it and select ‘properties’
Select the’Share’ tab, press the ‘share’ button
Select your user name, on the bottom right press the’Share’ button.
this should share the folder.
You should see something that says ’ To change this setting use the network sharing centre.
If you click that link you should see - Turn on network discovery , and Turn on automatic setup of network connected devices are both selected.
If you don’t know the IP of the machine from the search bar search for ‘command prompt’
then type - ipconfig and press return
In the returned text look for - IPv4 Address , which on a standard router will be 192.168.1.XXX
So this is my entry in Roon to add the share , the user name and password are what you use to log into your PC.
