Cannot log in to Roon, security alert emailed (ref#MALFIH)

Affected Product


Description of Issue

I cannot log in. When I try to log in, a “security alert” is emailed to my smartphone. That’s it, no matter how many times I try to log in, I can’t proceed.

Roon Core Platform

Roon Optimized Core Kit (ROCK)

Roon Core Specifications

intel.It was usable until recently.

Connected Audio Devices


Home Network Details



Hi @dark-blue-moon,

Welcome to the community! Sorry to hear you’re having issues logging in. As a first step, could you please try to log into your Roon account page? Is that something you can do?

If the trouble is logging into the Roon software, it is worth noting that the process involves logging in via a web browser. The pop-up might be blocked by the default browser, depending on your settings. In that case, there are a few things that can help:

  • Rebooting your Roon Server

  • Clearing the default browser’s cache and cookies

  • Temporarily changing your default browser

  • Checking to ensure that you don’t have popup or cookie blockers preventing the redirect