Cannot log in to Roon, security alert emailed (ref#MALFIH)

Support
1

Affected Product

Roon

Description of Issue

I cannot log in. When I try to log in, a “security alert” is emailed to my smartphone. That’s it, no matter how many times I try to log in, I can’t proceed.

Roon Core Platform

Roon Optimized Core Kit (ROCK)

Roon Core Specifications

intel.It was usable until recently.

Connected Audio Devices

usb

Home Network Details

ethernet

Screenshot

4

Hi @dark-blue-moon,

Welcome to the community! Sorry to hear you’re having issues logging in. As a first step, could you please try to log into your Roon account page? Is that something you can do?

https://account.roon.app

If the trouble is logging into the Roon software, it is worth noting that the process involves logging in via a web browser. The pop-up might be blocked by the default browser, depending on your settings. In that case, there are a few things that can help:

  • Rebooting your Roon Server

  • Clearing the default browser’s cache and cookies

  • Temporarily changing your default browser

  • Checking to ensure that you don’t have popup or cookie blockers preventing the redirect