Can't add shared folder from Synology NAS

[Martin_van_Dockum]

Roon Server Machine

Synology 220+ DSM7

Networking Gear & Setup Details

Tailscale

Connected Audio Devices

Hegel H190 directly connected on LAN via TPlink switch

Number of Tracks in Library

15.000 tracks

Description of Issue

I cannot add a new network share. I have 2 Synology Nasses the 423 I had no issues with but want the backups on my 220. Somehow I cannot make connection and get an unexpected error .

this is the log :   at System.IO.FileSystem.CreateDirectory(String fullPath)
   at System.IO.Directory.CreateDirectory(String path)
   at Roon.CIFS.CIFSUtil._CreateDirectory(String s)
01/26 11:42:32 Debug: [roon/cifs] domount: sudo -nE /sbin/mount.cifs "//100.81.57.91/Roon Backup" "/mnt/RoonStorage_552617403800619c766ea58cbdc0907c60fc327a" -o guest,nounix,iocharset=utf8,user="Guest",domain="WORKGROUP",vers=2.1,uid=177843,gid=177843
01/26 11:42:32 Debug: [roon/cifs] returned 1: sudo: a password is required
01/26 11:42:32 Debug: [roon/cifs] sudo -nE /sbin/mount.cifs "//100.81.57.91/Roon Backup" "/mnt/RoonStorage_552617403800619c766ea58cbdc0907c60fc327a" -o guest,nounix,iocharset=utf8,user="Guest",domain="WORKGROUP",vers=2.1,uid=177843,gid=177843 failed: (1): sudo: a password is required
01/26 11:42:32 Debug: [roon/cifs] domount: sudo -nE /sbin/mount.cifs "//100.81.57.91/Roon Backup" "/mnt/RoonStorage_552617403800619c766ea58cbdc0907c60fc327a" -o guest,nounix,iocharset=utf8,user="Guest",domain="WORKGROUP",vers=2.0,uid=177843,gid=177843
01/26 11:42:32 Debug: [roon/cifs] returned 1: sudo: a password is required
01/26 11:42:32 Debug: [roon/cifs] sudo -nE /sbin/mount.cifs "//100.81.57.91/Roon Backup" "/mnt/RoonStorage_552617403800619c766ea58cbdc0907c60fc327a" -o guest,nounix,iocharset=utf8,user="Guest",domain="WORKGROUP",vers=2.0,uid=177843,gid=177843 failed: (1): sudo: a password is required
01/26 11:42:32 Debug: [roon/cifs] domount: sudo -nE /sbin/mount.cifs "//100.81.57.91/Roon Backup" "/mnt/RoonStorage_552617403800619c766ea58cbdc0907c60fc327a" -o guest,nounix,iocharset=utf8,user="Guest",domain="WORKGROUP",vers=1.0,uid=177843,gid=177843
01/26 11:42:32 Debug: [roon/cifs] returned 1: sudo: a password is required
01/26 11:42:32 Debug: [roon/cifs] sudo -nE /sbin/mount.cifs "//100.81.57.91/Roon Backup" "/mnt/RoonStorage_552617403800619c766ea58cbdc0907c60fc327a" -o guest,nounix,iocharset=utf8,user="Guest",domain="WORKGROUP",vers=1.0,uid=177843,gid=177843 failed: (1): sudo: a password is required
01/26 11:42:32 Debug: [roon/cifs] Mount deleting: /mnt/RoonStorage_552617403800619c766ea58cbdc0907c60fc327a
01/26 11:42:32 Warn: [roon/cifs] failed to connect to CIFS storage: sudo: a password is required
01/26 11:42:37 Info: [stats] 6905mb Virtual, 1578mb Physical, 652mb Managed, 505 Handles, 94 Threads
01/26 11:42:50 Debug: [roon/cifs] tryremount, path: \\100.81.57.91\Roon Backup, username: Myusername, password 12 chars
01/26 11:42:50 Debug: [roon/cifs] mounting \\100.81.57.91\Roon Backup
01/26 11:42:50 Debug: [roon/cifs] alreadymounted? //100.81.57.91/Roon Backup => false
01/26 11:42:50 Debug: [roon/cifs] alreadymounted? //100.81.57.91/Roon Backup => false
01/26 11:42:50 Debug: [roon/cifs] cleaning mount points: /mnt/RoonStorage_*
01/26 11:42:50 Trace: [roon/cifs] Got exception trying to create mount directory, retrying with sudo mkdir.  Exception message: System.UnauthorizedAccessException: Access to the path '/mnt/RoonStorage_c3428325fca2372eece87e007dc722c6742c13c6' is denied.
 ---> System.IO.IOException: Permission denied
   --- End of inner exception stack trace ---

I checked permissions and user and roonserver have read/write access to the folder on the NAS. I tried a different admin user same error. Turned off tailscale same issue.

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

@Martin_van_Dockum

failed: (1): sudo: a password is required
…
Got exception trying to create mount directory, retrying with sudo mkdir. Exception message: System.UnauthorizedAccessException: Access to the path ‘/mnt/RoonStorage_c3428325fca2372eece87e007dc722c6742c13c6’ is denied.
—> System.IO.IOException: Permission denied

I think this is the likely issue; Roon doesn’t have access to the storage location.

[Martin_van_Dockum]

Thats really weird , gave roonserver acces via system internal user read/write.

is there something im missing ?

[BlackJack]

You just can’t add a network share in Roon anymore with DSM7 (using the RoonServer package). Use DSM if you really have to connect to a network share on another machine. Then point Roon to the local folder you mapped the network share to in DSM.

@Martin_van_Dockum

Roon Server Machine

Synology 220+ DSM7

Description of Issue

I cannot add a new network share. I have 2 Synology Nasses the 423 I had no issues with but want the backups on my 220.

Don’t use a network share to connect to a local folder.

@Martin_van_Dockum

Thats really weird , gave roonserver acces via system internal user read/write.

is there something im missing ?

That is for local folders. So it looks like you’re setup already, now just point Roon at that local folder.

[Martin_van_Dockum]

Thats the thing . thats not working. Trying to direct my roonbackup to that folder. but getting unexpected errors.

[BlackJack]

If Roon Server runs on the DS220+ and the folder you want to add is also on the DS220+ then don’t try to add a network share, just add the local folder.

[Martin_van_Dockum]

it runs on the other one 423

[BlackJack]

Then see above:

@BlackJack

You just can’t add a network share in Roon anymore with DSM7 (using the RoonServer package). Use DSM if you really have to connect to a network share on another machine. Then point Roon to the local folder you mapped the network share to in DSM.

Read also:

Migration from NUC to NAS successful with one network issue

This is supposed to not work when running the RoonServer package on DSM7: Maybe these instructions be of help to you:

[Martin_van_Dockum]

ahh now i get it thanks.