Can't get ARC to syncing to Roon Core

Support
2

Hey @Tore_Saetre,

Thanks for writing in, and my apologies for the delay in following up! As a first test, can you please give your router a hard reboot, and see if that makes a difference?

From there, we may want to try refreshing your database. Here are the below steps to take:

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

I would also make sure you have the most up to date Arc build as well (we just released an update today for Arc 1.0.23 :+1:)

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