Can't log in - stuck in a loop

[Ninakins]

I’m having trouble logging in to Roon on my Mac Mini (M1), which I use as one of my remotes.

Core is a Roon Nucleus. I am able to log in from other remotes (two iPads and an iPhone), but I want to copy some files from the Mini to the Nucleus.

When I type in my email and password on the Mini, it brings me right back to the log in screen. No error message. No nothing. Have rebooted computer. Have rebooted Nucleus. No go.

Suggestions?

[Rugby (aka Daniel or Big Dan)]

@Ninakins

I want to copy some files from the Mini to the Nucleus.

Two different issues. You can (and should) copy the files over using your file manger in MacOS.

As for logging in to your Roon client app, I would suggest clearing the cache as a test. Directions in this post:

Clearing Cache from my Roon Server

Hey @Charles_Casey, That’s correct. The official steps for clearing the cache on the Nucleus+ would be as follows: Stop Roon Server from running in the Web UI Find and open your RoonServer database Navigate to RoonServer/Cache Move the contents of the /Cache folder elsewhere, like your desktop Try restarting Roon Server via the WebUI and verify if the issue still occurs However, this troubleshooting step is largely deprecated, as we’ve found a Core+Remote(s) reboot will resolve the vast ma…

[Ninakins]

I’ve never gotten file manager to work properly for copying files to the Nucleus. It’s crashed at least three times when I’ve tried to do it that way and I had to set the whole thing up over from a backup. I even had to send the thing back for repairs once. I use the drag and drop method instead. It’s kludgy, but it at least it works most of the time, though I often have issues with DSD files. If I had it to do all over again, I would have ordered the Nucleus without the internal drive. It’s caused me nothing but problems.

I did some more rebooting and things are working again this morning.

[xxx (Banned - toxicity)]

@Ninakins

I want to copy some files from the Mini to the Nucleus

One doesn’t need to log onto Roon on the Mini to do this.

Map the Nucleus internal drive to the Mini and have at it.

[Ninakins]

See comment above.

Drag and drop method requires that Roon is active and connected to the core. If I can’t log in to the software, I can’t use the drag and drop method.

I’ve given up on the alternate method because it caused the Nucleus to crash several times. I had to send it back for repairs on one of these occasions. Fool me once…

[xxx (Banned - toxicity)]

I copy files from my PC to a ROCK device all the time. ROCK must be up but I don’t need to log onto it.

This is what ROCK drive looks like networked in WIN11 File Manager. Adjust accordingly for macOS/Nucleus. ROCK OS and Nucleus OS are essentially the same, at least in this regard.

@Ninakins

I’ve given up on the alternate method because it caused the Nucleus to crash several times.

I’m doubtful that coping files by using Nucleus internal storage mapped to your Mac did that, but whatever makes you feel safe.

@Ninakins

I did some more rebooting and things are working again this morning.

Good to hear. You should mark the thread as solved.

[Ninakins]

See comments above.