Can't see device icons

[Scrum92]

Core Machine (Operating system/System info/Roon build number)

Windows 10 Pro
i7-9700k / 2080 Super / 32GB 3466 RAM / Z390 Aorus Pro
Roon build 610

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

UK based so a Virgin Media supplied router, via a TP-Link AV100 powerline adapter. 100mbps+ fibre.

This problem also existed plugged directly into my old ISP’s router (Sky Q hub).

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Chord Hugo 2 via optical out on Z390 Aorus Pro

Description Of Issue

I cannot (for some time now) see device icons:

[noris]

Hi @Scrum92,

Is there any change in behavior if you try to reboot the Core or follow the instructions here to clear your device cache?

Endpoint Device Icons Missing

Hi @Kalen_Rixon, Can you please try the following? Close the Roon application on your PC Open “File Explorer” Navigate to your database location Navigate to the Roon folder Open the folder named “Cache” inside your Roon folder Delete the file named “Devicedb-prod.zip” and “Devicedb-prod.zip.etag” if you have that file as well Once you have deleted these files, reopen Roon and see if there is any change.

[Scrum92]

I do not have those files in my Cache folder. I did delete Cache (which was empty) to no avail, though.

When you say “reboot the Core” are you saying restart my PC/the .exe? If so, I have done that many, many times since this problem existed.

Edit: I found the “Clear Cache” option in Settings, did that then opened Roon again. Afterwards those files were in my Cache folder but following your steps has not helped unfortunately.

[noris]

Hi @Scrum92,

Thanks for taking a look! I’ve also seen reports of similar behavior with users using Logitech G Hub software and we’re looking into these reports, are you by any chance using Logitech Hub software on your PC?

Album art not displaying, device icons gone again

Recently i’ve had an issue where roon is not displaying album art properly. Currently I have my core running on a PC, and use either my phone or the windows app to control it. On my phone, the album art displays fine. But on the PC, album art displays in some places but not others. This is a brand new PC, fresh windows 10 install. Firewall disabled. This is an example of what I see: [image] The album art is visible in the translucent background, but not the forefront image that SHOULD loo…

[Scrum92]

That is bonkers. Yes, it’s back

Cheers

[noris]

Hi @Scrum92,

Thanks for letting us know that disabling Logitech Hub resolved this issue! I’ve also added your report to our investigation into this interaction, but since the issue is resolved for you, I will go ahead and close this thread, thanks!