Certain Qobuz tracks won't play in Roon, other tracks play fine (ref#RNDHCV)

Support
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Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· The last few days I've been having issues where certain tracks on Qobuz albums won't play. They're the same tracks every time, and they play fine via the Qobuz app. They don't show grayed out or unavailable. They just spin and never play. If I skip the offending tracks, other tracks on the album stream fine. This has happened on three different albums over the past couple of days.

Tell us about your home network

· Router is an Eero PoE Gateway. The roon core is connected to this gateway via a ubiquiti switch. It uses ethernet, not wifi. The gateway uses cloudflare DNS servers for both ipv4 and ipv6.

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The main thread

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Hello @basepi ,

Thanks for reaching out.

We’re aware of the issue you’re experiencing, and our development team is currently reviewing it.

Unfortunately, there’s no workaround available at the moment, as the issue is on our side.

Please stay tuned for updates, and thank you for your understanding.

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I’m relieved that Roon is onto this. This issue is occurring on multiple albums in my library. Tracks play fine on the Qobuz app but won’t play via Roon and tracks that played fine yesterday refuse to play today..

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This has just started with me the last couple days. Just about any album from Qobuz I try to play hangs up after finishing certain tracks. No matter what I do I cannot play the following track and have to skip around albums.

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Here’s an example:

Album: Mirror, Mirror by Eliane Elias

2nd Track: Esta Tarde Vi Llover

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