Today when trying to access Roon from tablet it connects to server, but all my music is gone. Both file locations say ‘watching for new files in real time’. All audio devices are also gone. Please help!
Can you please provide some more info here? Where is the library stored, is it on a NAS, internal drive on the Core or an external drive? Can you share a few screenshots of how your Roon Settings -> Storage tab & Roon Settings -> Audio tab looks like from the tablet? Have you tried rebooting both your Core and tablet to see if that helps?
Thanks for the quick reply! Library is stored on two internal drives on the Core. Both can be accessed without problem with file browser. Both locations are still intact in Roon settings, but as said, waiting for new files. Audio tab from tablet is completely empty. Home screen from tablet shows 0 albums, 0 files et cetera. Have rebooted Core and tablet and also tried accessing Roon with smartphone, all to no avail. Yesterday it all worked fine and I didn’t change anything in the meantime. Am now away from home, but could upload screenshots in a few hours. Thought I let you know already…
I installed it using the Easyinstaller. I should go get some sleep now, but tomorrow evening I could try your suggestion, but I also lost the audio devices. Are you sure this will also be solved by this method?
There is no guarantee that it will resolve the issue, but it is the next step here that we should try.
If things are still not working as expected with a fresh database then we will have another good data point for this issue and will eliminate one variable.
… couldn’t resist trying to repair over breakfast. Everything went as expected and could use most recent backup. During setup I also could select all audio devices. Only after finish and restart it gave the message below and it seems to be exactly as yesterday: empty database and no audio devices…
Thanks for submitting that log file, I do see error related to the database but I will need to consult with the QA team on how to best proceed, I will be sure to update you after my request reaches their queue.
I have not previously ran a disk check in Ubuntu, so this might have changed. Ubuntu’s documentation mentions that you can also perform a disk check by using the following steps:
Open Disks from the Activities overview.
Select the disk you want to check from the list of storage devices on the left. Information and status of the disk will be shown.
Click the menu button and select SMART Data & Self-Tests…. The Overall Assessment should say “Disk is OK”.
See more information under SMART Attributes, or click the Start Self-test button to run a self-test.
Can you give the disk check a try that way instead?
Do let me know the results of the memory check after that completes as well.
Generally, we can’t make recommendations regarding which brand of RAM to use for your specific Core, but you may want to take a look at a few reviews online before deciding on one and also make sure that it is compatible with your motherboard type.
Based on your screenshots above, this does appear to indicate that there are some hardware issues with the RAM so my suggestion here would be to replace the RAM, confirm that it properly passes the RAM test and then verify if Roon is performing as expected afterwards (and possibly start with a fresh database once more).
Do let me know how it goes and if there are further issues after correcting the RAM hardware aspect, please let me know.
Sorry to hear about the issues with the retailer. As for your question, you will have to replace the failing RAM modules before we can continue with troubleshooting your Roon installation.
In an environment with corrupted system memory, it’s impossible for us to say with any certainty what issues are caused by the corrupted RAM vs. any possible issues with the Roon installation or configuration.
Malfunctioning system memory can cause issues with everything from file system integrity to program instruction execution. Because of this, we cannot trust the Roon Core logs to accurately reflect the state of the Roon database, nor can we trust the Roon Database itself.